Catherine Torres
Palmyra,PA
Summary
Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness and happiness. Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion. Multi-talented Personal Care Aide with 10 years supporting patients with tasks of daily living. Skilled at caring for patients' healthcare needs, grooming, appointments and light housekeeping. Professional and clear communicator when instructing and assisting patients as well as when reporting information to supervisors. Committed Direct Care Worker brings success in healthcare roles. Skilled at assisting with daily living activities and meal preparation. Focused on maintaining client safety and comfort through continuous monitoring and care. Hardworking and reliable. Highly organized, proactive and punctual with team-oriented mentality.
Overview
12
12
years of professional experience
1
1
Certification
Work History
DIRECT CARE WORKER
Tempus Unlimited
Lebanon, PA
03.2014 - Current
- Kept in strict compliance with HIPAA standards and all patient confidentiality regulations
- Provided aid to individuals with disabilities or chronic illnesses who needed assistance
- Assisted individuals with their daily living, provided safety, and comfort
- Handled prescription information and refills
- Processed and organized medical billing and insurance information
- Recorded all relevant medical data in a charting system
- Educated patients regarding their procedures or treatments
- Communicated clearly and effectively with patients regarding their appointments and their health concerns
- Assembled, operated, cleaned and properly stored medical equipment and accessories
- Administered basic medical necessities and treatments
- Scheduled appointments and dealt with cancellations and scheduling changes
- Assisted doctors and other care providers with any tasks that they needed done
- Bathed patients and assisted with personal care
- Communicated with other medical professionals and social workers regarding client progress and needs
- Dealt with trauma and emergency medical situations as needed
- Recorded and organized all patient medical documentation
- Traveled within a range of 10 miles to visit clients on a daily basis
- Treated any acute physical symptoms, such as ulcers and wounds, on a regular basis until healed
- Worked with clients to develop personalized care and treatment plans tailored to their particular needs.
- Coordinated transportation for medical appointments and other errands.
- Facilitated communication between clients, family members and medical staff.
- Assisted clients with daily activities, including meal preparation and medication administration.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Organized paperwork related to case notes, assessment forms and discharge summaries.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Monitored client progress and reported changes in behavior or physical condition to supervisor.
Legal Advocate
Domestic Violence Prevention
Lebanon, PA
06.2020 - 03.2022
- Collaborated with law enforcement personnel to ensure appropriate follow-up actions were taken in cases involving domestic violence.
- Facilitated frequent family conferences to discuss case plans in detail and discuss goals.
- Performed psychosocial assessments and documented casework.
- Worked closely with attorneys representing survivors in family law matters such as divorce or custody disputes.
- Coordinated activities that promoted awareness about domestic violence issues within the community.
- Maintained and developed community relationships to support various client referrals.
- Conducted safety assessments and provided safety planning strategies to survivors of domestic violence.
- Assisted survivors with filing police reports or other legal documents as necessary.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Assisted and advocated for clients obtaining financial resources and government entitlements.
- Facilitated support groups for victims of domestic violence with the goal of enhancing their self-esteem and providing emotional support.
- Assisted homeless clients with procuring mental health support and other various community resources.
- Maintained contact with clients through telephone calls or home visits to provide support.
- Attended trainings related to best practices in working with survivors of domestic violence.
- Monitored compliance with court orders issued against abusers.
- Evaluated and addressed individual client needs and concerns.
- Assisted survivors in accessing housing, financial assistance, medical care, mental health services, childcare services, job training programs.
- Advised victims on obtaining restraining orders against perpetrators of abuse.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Provided court accompaniment for victims who had to testify in criminal trials related to their experiences with domestic abuse.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
STORE MANAGER
VERIZON WIRELESS INDIRECT
LEBANON, PA
10.2013 - 01.2015
- Full Professional Proficiency Limited Working Proficiency Retail Sales Manager who can lead and inspire a team of Cellular Plus sales consultants to drive in-store sales and create the exceptional guest experience
- You ensure smooth operation of the store while cultivating team spirit
- Attended workshops, seminars, and other training events to improve management qualities
- Hired and trained new employees, including selecting seasonal workers to hire on permanently
- Also conducted performance reviews and handled employees with poor performance or attendance
- Resolved conflict between customers, between employees, and between customers and employees
- Responsible for inventory, pricing, merchandising, and displays
- Started as an entry-level associate and worked in every position at store up to STORE MANAGER.
ASSISTANT MANAGER
Rent-A-Center
Reading, PA
11.2011 - 10.2013
- Resolve customer complaints regarding sales and service
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Determine price schedules and discount rates
- Review operational records and reports to project sales and determine profitability
- Prepare budgets and approve budget expenditures
- Monitor customer preferences to determine focus of sales efforts
- Oversee regional and local sales managers and their staffs
- Direct, coordinate, and review activities in sales and service accounting and record-keeper, and in receiving and shipping operations
- Championed promotional items to achieve sales goals
- Educated customers about product options to exceed their experience.
Education
DIPLOMA -
BELFORD HIGH SCHOOL
Skills
- BI-LINGUAL - SPANISH
- GREAT CUSTOMER SERVICE SKILLS & DEDICATED WORKER
- TYPE 50 WPM
- Time-management ability
- Caring and empathetic
- Great ability to multi-task
- Patient Care
- Patient Management
- Transportation
- Direct Patient Care
- Crisis Management
- Charting and Documentation
- Goal Setting
Languages
Spanish
Native/ Bilingual
Certification
- Child Abuse Clearance
References
References available upon request.
Timeline
Legal Advocate
Domestic Violence Prevention
06.2020 - 03.2022
DIRECT CARE WORKER
Tempus Unlimited
03.2014 - Current
STORE MANAGER
VERIZON WIRELESS INDIRECT
10.2013 - 01.2015
ASSISTANT MANAGER
Rent-A-Center
11.2011 - 10.2013
DIPLOMA -
BELFORD HIGH SCHOOL