Catherine Townsend
Fort Worth
Summary
Healthcare Professional with proven track record in supporting patient care and clinical operations. Adept at collaborating with multidisciplinary teams to ensure quality outcomes and adapt to evolving needs.
Overview
13
13
years of professional experience
Work History
Insurance & Authorizations Verification Specialist
Klarus Home Health
06.2022 - 10.2025
- Thorough Knowledge of Medicare, Medicaid, Commercial Payer, Electronic Claims Processing and ICD, CPT, HCPC Coding, EOB's, Payment Posting, and Refunds.
- Verified coverages for Colorado, Idaho, New Mexico, and Texas Regions while maintaining expertise of Insurance protocol requirements and building sustainable relationships and trust.
- Communicate with Referral sources, operations, and sales staff to reduce internal work flow issues and errors that impact processing timelines and patient care.
- Assessed workflow efficiencies, recommending process improvements that enhanced overall operational performance.
- Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
- Led initiatives aimed at reducing processing times for patient verifications through strategic resource allocation.
- Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
- Applied problem-solving skills when faced with challenges or discrepancies during the verification process, seeking guidance from supervisors when needed.
- Consistently met or exceeded company targets for verification completion rates, contributing to the overall success of the team.
Financial Counselor & Room Control Coordinator
Baylor Scott and White Regional Medical Center
03.2018 - 05.2022
- Responsible for Screening Patients for services to establish reimbursement expectations and or residency requirements.
- Facilitated resolution in disputed patient billing issues with patients that are escalated from Patient Financial Services Call Center, and familiarity with HIPAA Rules.
- Monitor collections activity for timely payment from all revenue sources and meeting deadlines.
- Assign, control, and log proper accommodations for patients admitted within facility while coordinating special transfers according to room availability and admission approval from other medical facilities.
- Worked directly with clients to provide financial counseling and education using individualized counseling model and personal finance course.
- Streamlined counseling processes by implementing efficient record-keeping systems and communication tools.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
Financial Services-Emergency Department Registrar
Medical City Arlington Hospital
04.2017 - 10.2018
- Interview incoming patients, or other responsible individuals to obtain identifying and biographical information with insurance and financial information.
- Collaborated with multidisciplinary teams to improve workflow efficiency within the emergency department operations.
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
- Developed strong rapport with diverse populations, utilizing excellent interpersonal skills when interacting with patients from various cultural backgrounds.
- Strengthened communication between emergency department staff and external service providers, ensuring seamless transitions of care for patients requiring further evaluation or treatment.
Health Unit Coordinator Patient Observation Sitter
Parkland Health Hospital System
08.2014 - 01.2017
- Coordinated Unit Activities and supported patient services by preparing and processing patient documents, scheduling procedures and other communications for Doctors, Nurses and patient families to facilitate the effective operation of the unit.
- Admitting, Transferring, and Discharging Patients while Completing Non-Clinical Tasks, Answering Requests within the Patient Intercom System, and delivering critical messages.
- Enhanced patient experience by providing empathetic support and guidance throughout their stay, addressing concerns and facilitating services.
Customer Service Support Associate/Sales Coordinator
Microsoft Corporation
04.2013 - 03.2014
- Participated in regular team meetings, sharing feedback from customers to help inform company decisions regarding product offerings or policies.
- Contributed to company growth by upselling over $67,000 of products and services when appropriate during customer interactions.
- Exceeded performance metrics consistently by prioritizing tasks effectively and focusing on quality interactions with customers.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
Education
Bachelor of Science - HealthCare Administration
Grand Canyon University
Phoenix, AZ05-2028
Clinical-Administrative Medical Assistant
Ross Medical Education
Saginaw, Michigan04.2006
Skills
- Versatility
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Timeline
Insurance & Authorizations Verification Specialist
Klarus Home Health
06.2022 - 10.2025
Financial Counselor & Room Control Coordinator
Baylor Scott and White Regional Medical Center
03.2018 - 05.2022
Financial Services-Emergency Department Registrar
Medical City Arlington Hospital
04.2017 - 10.2018
Health Unit Coordinator Patient Observation Sitter
Parkland Health Hospital System
08.2014 - 01.2017
Customer Service Support Associate/Sales Coordinator
Microsoft Corporation
04.2013 - 03.2014
Bachelor of Science - HealthCare Administration
Grand Canyon University
Clinical-Administrative Medical Assistant
Ross Medical Education