Catherine Tran
Shakopee,MN
Summary
Versatile Order Management Analyst with advanced knowledge of financial, business development and operational areas. Steps into new areas with adaptable approach. Practiced project manager and problem-solver with willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Order Management Analyst
Anaplan
Minneapolis, MN
08.2021 - Current
- Produced and mobilize standard operating procedure manual to match current processes used
- Generated enablement materials for Customer Success and Sales team to better understand bookings process
- Created dynamic training and resource guides to efficiently onboard new hires
- Collaborated with internal teams around roles and responsibilities within larger project rollout as well as creating calls to action
- Gathered requirements and manage deliverables to meet tight schedules
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Restructured procedures through coordination with compliance director to create and execute projects.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
- Maintained knowledge of new product offerings and changes for order provisioning processes.
Strategic Support Analyst/ HyperCare
Anaplan
Minneapolis, MN
04.2019 - 08.2021
- Executed multiple projects centered around increased productivity and knowledge transfer between Customer Success team and end client
- Improved quarterly business process to improve efficiency and communication
- Created and implemented a customer facing annual feedback survey process
- Provided customer- first support post and pre-implementation for enterprise level accounts in North America
- Assisted in gathering requirements and managing deliverables to meet tight schedules
- Strong understanding of modeling dynamics to deliver best practices and improve business model health
- Provided and tailored analysis to Anaplan customers based on research, understanding of use case, and delivering findings from model optimization
Sales Business Development
Anaplan
Minneapolis, MN
08.2018 - 04.2019
- Partnered with internal sales leaders to prioritize accounts in Americas and Europe to target for awareness and education of the value of Connected Planning
- Resulted in navigating X value-based ROI discussions across Anaplan’s mid-market accounts with executive level leaders
- Discussions include ways to improve their planning processes and ways to make more strategic decisions.
Veterinary Assistant
Broadway Robbinsdale Animal Hospital
Minneapolis, MN
09.2016 - 08.2018
- Coordinated client care, determine nature and purpose of visit, and direct or escort them to specific destinations
- Created a medical inventory system to reduce shelf time and increase availability of needed pharmaceuticals
Education
Bachelor of Science - Business And Marketing Education
University of Minnesota - Twin Cities
Minneapolis, MN05.2018
Skills
- Anaplan
- Splunk
- MS Office Suite, Service Now, Webex
- Salesforcecom,
- Adobe Acrobat Professional
- Workday
- Gainsight
- Salesforce
- GoToMeeting/Zoom/Webex
- Client communications
- Software Documentation
- Project Management
- Report Builder/Auditing
- Data analysis
- JIRA
- Data Modeling
- Informatica
- Data Integrations
- Anaplan Connect
- Application Programming Interface
- Anaplan User Experience
- Anaplan Mobile Interface
- Anaplan Administration
- Lucid Chart
- Order process management
- G-Suite
Accomplishments
- Completed Anaplan Level 1 and Level 2 Model Building
- Anaplan 102 and 201 Model Building
- Anaplan Way Agile Training
- Anaplan Certified Model Builder
- Professional Management and Technical Training2022| Anaplan Women’s Interest Network Minneapolis Chapter Lead2022| Scrum Master Training (CSM), Project Management Professional Training (PMP)2022| Salesforce Administrator Training
Affiliations
Anaplan Women's Interest Network Minneapolis Lead
Certification
- Salesforce Administrator Training - 2022
- Scrum Master Training (CSM), Project Management Professional Training (PMP)- 2022
Timeline
Order Management Analyst
Anaplan
08.2021 - Current
Strategic Support Analyst/ HyperCare
Anaplan
04.2019 - 08.2021
Sales Business Development
Anaplan
08.2018 - 04.2019
Veterinary Assistant
Broadway Robbinsdale Animal Hospital
09.2016 - 08.2018
Bachelor of Science - Business And Marketing Education
University of Minnesota - Twin Cities
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