Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Catherine Trevino

Verona,WI

Summary

Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.

Overview

14
14
years of professional experience

Work History

Office Manager

Compass Real Estate
Austin, TX
11.2018 - 05.2020
  • Provide Level 1 marketing and IT support to customers (agents) as needed
  • Assist IT with onboarding of all new hires (agents)
  • Maintain inventory in accordance with office snacks and supplies inventory processes
  • Ensure cleanliness and overall organization of all areas of the office, including reception, conference rooms, kitchen, and general common areas
  • Ensure facilities standards, security, and aesthetics are maintained by conducting daily quality-assurance walkthroughs, holding third party vendors accountable to their scope of services, and coordinating office repairs/services
  • Manage and execute the office’s standard operating procedures and tracking processes (including budgeting, SpaceIQ, Procurement, On-boarding, etc.)
  • Follow appropriate regional procedures to process and track all customer (agent) commission checks, referrals, and CDAs
  • Manage internal communications including office updates and newsletter
  • Initiate and maintain relationship with vendors
  • Partner with various members of the Workplace Operations team and other parts of Compass on special projects and initiatives
  • Work closely with building management regarding event logistics and compliance
  • Champion Compass culture by planning and executing in-office and off-site meetings and events

Office Manager

Blue Apron
Austin, TX
04.2017 - 11.2018
  • First impression of the company
  • Maintain the office and ensure the kitchen, coffee/snack stations, meeting areas/conference rooms, office supplies and administrative stations are organized, clean and well stocked
  • Organize the office and ensure efficient office operations
  • Manage any/all vendor relationships related to the office
  • Supervises facility maintenance issues with building management
  • Negotiates the purchase of office supplies and furniture, office equipment, etc., for the entire staff in accordance with company purchasing policies and budgetary restrictions
  • Partner with Employee Experience Team in NYC to plan companywide events, such as annual holiday party, monthly company/departmental outings, happy hours, and startup events
  • Be on top of companywide dates, such as employee birthdays and anniversaries
  • Work closely with Human Resources Manager on onboarding/off-boarding and oversee all facility action items
  • Continue to come up with (and implement) ideas that enhance the office environment
  • Coordinate travel arrangements for executive staff as needed
  • Manage calendars for immediate supervisor and customer support managers

Office Manager

WP Engine
Austin, TX
09.2013 - 04.2017
  • Serve as first point of contact for all incoming employees, guests and candidates
  • Coordinate all travel arrangements for CEO and CFO including flights and hotels
  • Assist in conference room logistics and scheduling
  • Develop space plans for 2015/2016 expansion and move
  • Maintain seating chart of current space
  • Receive and distribute all incoming mail, courier, Federal Express and UPS deliveries
  • Maintain inventory of all office supplies
  • Develop and maintain relationships with multiple vendors
  • Plan, implement and coordinate internal events and social activities including quarterly All Hands
  • Organize daily lunch catering for 250 employees
  • Serve as point of contact for all facility related concerns and questions
  • Maintain cleanliness of all common areas
  • Recipient of peer nominated 'Super Charged' Award 2014

Office Manager

Bazaarvoice
Austin, TX
03.2012 - 09.2013
  • Serve as first point of contact for all incoming employees, guests and candidates
  • Coordinate travel arrangements for People Operations Manager
  • Answer multiple line phone and direct all calls accordingly
  • Maintain inventory of all office supplies
  • Assist all employees with lunch orders and set up when needed
  • Manage and complete monthly expense report for Director of People and Talent
  • Serve as point of contact for all facility related concerns and questions

Finance Assistant

Austin Lyric Opera
Austin, TX
08.2011 - 11.2011
  • Verified all documentation for payment of billings
  • Processed all payment of billings, including entry into Quicken
  • Maintained payroll calendar, processed payroll and administered payroll input with Paychex
  • Created general ledger entries in support of payroll activity
  • Reconciled accounts receivable, including pledges receivable, prepaid expenses and accounts payable
  • Prepared and coded daily bank deposits of checks and cash from subscriptions, single tickets, donations and Music School income

Box Office Manager

Austin Lyric Opera
Austin, TX
10.2006 - 08.2011
  • Handled all aspects of taking and processing ticket sales through phone, internet and in person
  • Maintained ticketing database in an accurate and reliable manner
  • Handled all customer service concerns
  • Supervised box office staff
  • Managed subscription renewal campaign which generated over 500k in revenue for the organization
  • Supervised mailing to over 3000 households
  • Performed all reception duties including answering multiple phone line and daily mail distribution
  • Top producer in direct sales campaign 2008, 2009, 2010

Education

Bachelor of Science - Restaurant, Hotel and Institutional Management

Texas Tech University
05.1999

Skills

  • Clear oral/written communication
  • Office management software
  • Meeting planning
  • Vendor engagement
  • Senior leadership support
  • Scheduling and calendar management
  • Scheduling
  • Mail handling

References

References available upon request.

Timeline

Office Manager

Compass Real Estate
11.2018 - 05.2020

Office Manager

Blue Apron
04.2017 - 11.2018

Office Manager

WP Engine
09.2013 - 04.2017

Office Manager

Bazaarvoice
03.2012 - 09.2013

Finance Assistant

Austin Lyric Opera
08.2011 - 11.2011

Box Office Manager

Austin Lyric Opera
10.2006 - 08.2011

Bachelor of Science - Restaurant, Hotel and Institutional Management

Texas Tech University

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Catherine Trevino