Catherine Trowell

use ZEBRA phone to see orders that need to be filled and staged, pull all items on order, stage i one of several locations based on size. Use equipment ( Personal lifts , ladders or order picker) to access items not on selling shelves...lift 50 lbs without assistance..Process pick ups either at curbside or at pick up desk..verify I.D. of person picking up order...communicate with management when an item cannot be found and if item is no longer in stock communicate with customer re: that issue

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
• Increased sales through effective product recommendations and upselling techniques.
• Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.

customer service main priority..assist customers with their specific needs for projects...determine through open ended questions what project they are working on, how our products will best fit their needs, provide options for install and credit, process sales with current technology, as well as keeping dept zoned and downstocked. Use of equipment ( Personal lifts and electric Order Picker) to fill customer orders and to maintain stock integrity

at this store I was a CSA, then Team Lead in Home Organization, then Plumbing Pro, the Dept Mgr of Plumbing and Electric, Then Plumbing Sales Specialist