Catherine Tschudin

• Assisting Business office Manager with 12 new hires reviewing policies and procedures for each.
• Maximized performance by monitoring daily activities and mentoring team members.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Accomplished multiple tasks within established timeframes.
• Address billing discrepancies, including overcharges or missed charges, by investigating and liaising with clients.
• Handle incoming calls and emails from clients regarding billing inquiries, providing timely resolutions.
• Collaborate with the finance to ensure consistency between invoices and contracts.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Assist in month-end and quarter-end closing activities, ensuring all transactions are accurately accounted for.
• Provide new hires with a clear understanding of the importance of accurate billing and the impact it has on the company's revenue and customer relations.
• Introduction to Billing Software (e.g., AIM, ESO)
• Troubleshooting various errors with importing bills
• Creating and managing invoices
• Electronic funds payment posting/check processing
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Emphasized the importance of protecting sensitive financial data and adhering to company security protocols.
• Generating Reports: How to run reports to track unpaid invoices, outstanding balances, etc.
• Billing Procedures: Step-by-Step
• Best Practices for Billing Accuracy
• Compliance and Company Policies
• Consistently exceeded quota expectations leading the way among fellow representatives.
• Streamlined invoice and billing processes making transactions smoother and less time-consuming.

Generated and reviewed monthly invoices for over 9 customers, ensuring compliance with agreed-upon terms.

• Worked with clients to address payment issues and process credit card payments, ACH transfers, and checks.
• Reconciled accounts to ensure outstanding payments were tracked and managed promptly.
• Coordinated with the collections team on overdue accounts and implemented payment plans where necessary.
• Maintained accurate records of payments and billing adjustments for internal auditing and reporting purposes.
• Developed and maintained positive relationships with clients to enhance customer satisfaction and retention.

• Process and submit insurance claims to multiple insurance companies, ensuring all required documentation and codes are accurate.
• Review patient information and insurance details to verify eligibility and avoid claim denials.
• Follow up with insurance carriers on unpaid or denied claims, working to resolve issues through appeals, re-billing, or correction of coding errors.
• Post payments to patient accounts, reconcile payments, and handle any adjustments as needed.
• Assist patients with billing inquiries, helping to clarify insurance benefits, co-pays, and payment plans.
• Monitor aging reports to ensure accounts are processed in a timely manner, reducing days in accounts receivable.
• Maintain up-to-date knowledge of healthcare regulations, including HIPAA, and ensure compliance in all billing practices.
• Verified accuracy of accounts payable payments, resulting in 89% reduction in payment errors and check reissues.