Summary
Overview
Work History
Skills
Timeline
AssistantManager

Catherine Tu

Lewisville,TX

Summary

Dynamic professional with extensive experience in customer service and team leadership at Little Caesars Pizza. Proven track record in enhancing customer satisfaction through effective complaint resolution and strong decision-making skills. Adept at money handling and maintaining accurate financial records, ensuring operational excellence in high-pressure environments.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Little Caesars Pizza
08.2022 - 03.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Catastrophe Adjuster

CRU
08.2022 - 12.2022
  • Collaborated closely with underwriters to review coverage details accurately assess risks involved in each claim situation.
  • Adapted quickly to changing conditions during catastrophe events, making swift decisions to prioritize workload and meet tight deadlines.
  • Kept detailed documentation of all claims activities in compliance with company policies and regulatory requirements.
  • Provided exceptional customer service to claimants by addressing their concerns promptly and empathetically.
  • Handled complex property damage claims resulting from natural disasters such as hurricanes, tornadoes, floods, wildfires, and storms.
  • Listened attentively to customer needs and exhibited empathy during difficult situations.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Documented information gathered in field and uploaded data to company database for efficient processing using Software.

Customer Service Cashier

Walmart
06.2022 - 11.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Staff management
  • Customer complaint resolution
  • POS system operation

Timeline

Assistant Manager

Little Caesars Pizza
08.2022 - 03.2025

Catastrophe Adjuster

CRU
08.2022 - 12.2022

Customer Service Cashier

Walmart
06.2022 - 11.2022

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Catherine Tu