Catherine Turner
San Francisco,CA
Summary
Insightful and dedicated Corporate Travel Agent with exceptional customer service, time management and problem-solving abilities. Multilingual and extensively traveled with a focus on building long-lasting relationships to drive sales. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in a dynamic agency environment with room for growth and career advancement. Excels under pressure and in fast-paced environment's with great multitasking abilities.
Overview
26
26
years of professional experience
Work History
Office Processor
VFS Global Services
12.2023 - Current
- Entered data into computer tracking system and filed paperwork according to procedures.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
Intl Travel Consultant
AMERICAN EXPRESS TRAVEL GBT
11.2019 - 12.2023
- Helping company save up to 30% Revenue by research and resolving problems.
- Collaborated with airlines, hotels and other vendors to ensure best rates for customers' trips.
- Resolved customer complaints in timely manner to maintain positive relationships with customers.
- Built strong relationships with clients through exceptional communication and personalized service.
INTL TRAVEL COUNSELOR
CARLSON WAGONLIT TRAVEL
12.1997 - 07.2019
- Strengthened traceability by developing organization systems for contracts, records, reports, and agendas.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
- Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
- Save $20,000.00 by researching and implementing JP Morgan cost-saving initiatives and creating fresh new approaches to long-standing problems
Education
Business Administration - Business Administration
CITY COLLEGE OF SAN FRANCISCO
SAN FRANCISCO, CA05.1988
Skills
- Attention to Detail and Data entry experience
- High Volume Environments
- Teamwork and Collaboration
- Attention to Detail
Accomplishments
Received awards for top booking travel. Also achieve recognition for going above and beyond for clients.
Timeline
Office Processor
VFS Global Services
12.2023 - Current
Intl Travel Consultant
AMERICAN EXPRESS TRAVEL GBT
11.2019 - 12.2023
INTL TRAVEL COUNSELOR
CARLSON WAGONLIT TRAVEL
12.1997 - 07.2019
Business Administration - Business Administration
CITY COLLEGE OF SAN FRANCISCO
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