Catherine Valle
Saylorsburg,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offers excellent communication skills combined with active listening expertise.
Overview
17
17
years of professional experience
Work History
Patient Engagement Partner
St. Luke’s Access Center
01.2024 - Current
- Answers incoming calls and performs a variety of actions including scheduling, rescheduling, or canceling appointments within established time frames and protocols in a fast paced, high volume environment.
- Achieved successful patient outcomes by identifying and addressing their unique needs.
- Use expert questioning techniques to determine how a request should be scheduled, when to refer a call to a specific clinic or escalate the call to a nurse for immediate attention; coordinates services, as needed.
- Verify and update patient demographic and insurance information.
- Manage and work referral work queues when assigned and provides supplemental inbound patient call support during high volume times using (and vice versa), and uses judgment to prioritize and accommodate patients, based on patient needs.
- Actively participates as a team member in resolution of problems as they are identified.
Fire Alarm Dispatcher
New York City Fire Department
03.2015 - 09.2020
- Managed multiple phone lines simultaneously while maintaining composure under pressure, ensuring consistent performance during peak periods.
- Enhanced response times by prioritizing emergency calls and accurately routing them to appropriate agencies.
- Improved communication between emergency responders and the public by efficiently dispatching alarms and relaying critical information.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Directed dispatching, routing, and tracking of numerous fleet vehicles.
- Assisted in training new employees on alarm dispatch procedures, contributing to a knowledgeable and prepared workforce.
Call Center Rep/ Medical Records Coordinator
Reproductive Medicine Associates of NY
10.2012 - 03.2015
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduling of new patient and follow up appointments for multiple physicians across multiple practices.
- Assist patients with their inquiries and concerns via phone and email
- Maintained accuracy, completeness, and security for medical records and health information.
- Prepared records for review and release of information to properly authorized individuals in agencies in accordance to federal and state laws also in compliance with HIPAA
Police Communications Technician
New York City Police Department
09.2010 - 10.2012
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Medical Assistant
Forest Medical Center
01.2009 - 09.2010
- Scheduled appointments, registered patients, and confirmed appointments.
- Performed medical records management, including filing, organizing and scanning documents.
- Verified patient insurance coverage.
- Directed patients to exam rooms, completed clinical triage procedures and gathered patient data for interpretation by physician
- Obtained prior authorization through insurances when patients referred to specialties when required.
- Communicated with pharmacies in order to facilitate refills and new prescriptions for patients.
Education
Medical Assistant diploma -
The Allen School
Brooklyn, NY05.2006
Diploma - undefined
Christ the King Regional High School
Queens, NY06.2001
Skills
Customer relationship building
Attention to detail
Professionalism
Excellent communication
Organizational skills
Medical terminology
Timeline
Patient Engagement Partner
St. Luke’s Access Center
01.2024 - Current
Fire Alarm Dispatcher
New York City Fire Department
03.2015 - 09.2020
Call Center Rep/ Medical Records Coordinator
Reproductive Medicine Associates of NY
10.2012 - 03.2015
Police Communications Technician
New York City Police Department
09.2010 - 10.2012
Medical Assistant
Forest Medical Center
01.2009 - 09.2010
Diploma - undefined
Christ the King Regional High School
Medical Assistant diploma -
The Allen School