Summary
Overview
Work History
Education
Skills
Timeline
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Catherine Vang

MERCED,CA

Summary

Position in communications with opportunity for advancement. Proven customer service, oral communication skills; demonstrated take-charge, leadership qualities while working at Zumiez.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Zumiez
Merced, CA
10.2023 - Current
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Managed customer service inquiries and complaints in a timely manner.

Key Holder

Fashion Q
Merced, CA
08.2020 - 12.2023
  • Ensured store was opened and closed in a timely manner according to company policies.
  • Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
  • Assisted customers with product selection and resolving complaints.
  • Supervised employees by providing direction on tasks and expectations regarding customer service standards.

Cashier

Buhach Colony High School
MERCED, CA
09.2015 - 06.2019
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Education

High School Diploma -

Buhach Colony High School
Atwater, CA

Skills

  • Customer Service Management
  • Employee Oversight
  • Verbal and written communication
  • Staff Training and Development
  • Customer Relationship Management

Timeline

Assistant Manager

Zumiez
10.2023 - Current

Key Holder

Fashion Q
08.2020 - 12.2023

Cashier

Buhach Colony High School
09.2015 - 06.2019

High School Diploma -

Buhach Colony High School

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Catherine Vang