Summary
Overview
Work History
Education
Skills
Timeline
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CATHERINE VARLEY

Aberdeen,NC

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

10
10
years of professional experience

Work History

Revenue Cycle / Billing Specialist

Pyramid Healthcare
03.2023 - Current
  • Acts as gatekeeper for complex behavioral health portfolio; responsible for end to end revenue cycle issues
  • Analyzes data to identify problematic trends, reports findings to management
  • Takes ownership of remediation projects driving positive financial outcomes
  • Works with internal & external partners to reach understanding & resolve on contract driven scenarios

Administrative/Intake/Revenue Cycle

Pivot Point Counseling, LLC
11.2021 - 03.2023
  • Started as administrative staff in-office: Promoted to Intake Team: Promoted to Billing Coordinator (Remote)
  • Directly Supervise Billing Team & Manage Billing Department
  • Perform billing, collection and reporting functions for office generating over $2 Million annually
  • Create and implement new processes to ensure accurate revenue cycle
  • Intake phone consultations with clients
  • Verify client’s insurance benefits and review with client
  • Resolve any trends that are negatively affecting revenue cycle
  • Answer billing department phone calls to help clients with any billing questions
  • Submit credentialing applications to appropriate insurance providers on clinician’s behalf in conjunction with their CAQH profile

Salon Sales/Office Manager

Meraki Hair Studio
04.2017 - 08.2021
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives
  • Increased overall revenue by identifying new business opportunities and cultivating strong relationships with clients.
  • Onboarded new hires on company processes while managing employees to achieve maximum production.
  • Neutralizing Client Complaints and Concerns
  • Negotiated contracts skillfully with suppliers to secure favorable pricing for products and services.

Business Development Coordinator

Hazleton Auto Mall
03.2014 - 11.2017
  • Planned marketing initiatives and leveraged referral networks to promote business development
  • Generated new business with marketing initiatives and strategic plans
  • Increased brand awareness, website traffic and sales by implementing effective marketing campaigns and strategies
  • Customer Account Management for three different locations
  • Executed calling campaigns targeting direct end-user prospective accounts
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.

Education

Bachelor's Degree, In Progress - Psychology

Lehigh Carbon Community College
Schnecksville, PA
06.2024

High School Diploma - undefined

Lehighton Area High School
Lehighton, PA
06.2012

Skills

  • Self-Motivated
  • Complex Problem Solving
  • Decision Making
  • Conflict Resolution
  • Time Management
  • Expert Communication Skills
  • Goal-Oriented
  • Relationship Building
  • Customer Retention

Timeline

Revenue Cycle / Billing Specialist

Pyramid Healthcare
03.2023 - Current

Administrative/Intake/Revenue Cycle

Pivot Point Counseling, LLC
11.2021 - 03.2023

Salon Sales/Office Manager

Meraki Hair Studio
04.2017 - 08.2021

Business Development Coordinator

Hazleton Auto Mall
03.2014 - 11.2017

Bachelor's Degree, In Progress - Psychology

Lehigh Carbon Community College

High School Diploma - undefined

Lehighton Area High School

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CATHERINE VARLEY