Summary
Overview
Work History
Skills
Languages
Timeline
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Catherine Velazquez

Belleview,FL

Summary

Hardworking and dependable professional with extensive experience at Walmart, Sam's club and Lowe's, excelling in teamwork and organization. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments, willingness to learn, and excellent communication skills. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

8
8
years of professional experience

Work History

Merchandise Service Team

Lowe's
06.2023 - 07.2025
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Implemented loss prevention strategies to decrease instances of shrinkage within the department.
  • Updated signage and price tags to reflect current sales.
  • Removed damaged, recalled, out-of-code, not-in-set and discontinued items.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Built end caps and aisle displays to highlight products and support latest promotions.
  • Operated heavy equipment including narrow aisle reach forklift. Trained on other equipment in store including the drivable power stocker lift and stock picker.

Merchandise Associate

Sam's Club
11.2022 - 04.2023
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Used pallet jacks to move and position merchandise.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Stocked heavy merchandise including condensing and moving pallets of soda and water on a daily basis

Personal Shopper

Walmart
07.2019 - 05.2022
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
  • Recommended alternative products or options when specific items were out of stock or unavailable.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Assisted in others departments with stocking and organizing when our department wasn't busy. Maintained good relationship with other department employees and management.

Hardlines Associate

Walmart
08.2018 - 07.2019
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated adaptability by covering multiple departments as needed during staff shortages or peak periods.
  • Assisted in seasonal changeovers, successfully transitioning merchandise displays according to planograms.
  • Operated cash registers efficiently during checkout procedures while adhering to company policies.
  • Maintained a clean, organized, and safe shopping environment for customers and employees alike.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Provided support during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed stock levels through effective replenishment processes, minimizing out-of-stock situations.
  • Learned to cover, operate multiple departments including hardware, crafts, sporting goods, toys, electronics while maintaining my original department garden center.

Garden Center Associate

Walmart
06.2017 - 07.2019
  • Supported successful store operations by maintaining clean, safe, and well-organized work environments.
  • Maintained a healthy and organized inventory by timely restocking and proper care of plants.
  • Assisted customers with loading purchases, ensuring a seamless shopping experience.
  • Worked outdoors in weather conditions to care for plants and serve customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Provided excellent customer service by addressing inquiries, concerns, and offering appropriate solutions.
  • Assisted with lifting heavy merchandise, including loading bags of rock, mulch, soil, and patio furniture.
  • Multitasking, operated the cash register, while doing propane exchanges and loading product for customers. Maintained department stocked and organized inside and outside. Helped with organizing plants outside, assisting with cvp or markdowns as well as unloading trucks.

Skills

  • Teamwork and collaboration
  • Dependable and responsible
  • Multitasking Abilities
  • Organization and time management
  • Bilingual native Spanish speaker

Languages

Spanish
Native or Bilingual

Timeline

Merchandise Service Team

Lowe's
06.2023 - 07.2025

Merchandise Associate

Sam's Club
11.2022 - 04.2023

Personal Shopper

Walmart
07.2019 - 05.2022

Hardlines Associate

Walmart
08.2018 - 07.2019

Garden Center Associate

Walmart
06.2017 - 07.2019

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Catherine Velazquez