CATHERINE VENTURA
Kissimmee,FL
Summary
Motivated patient advocate with a clinical background eager to transition into a health care administrator role. Seeking opportunities to leverage strong organizational and communication skills, commitment to quality patient care and adaptability in a challenging health care management role.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Service Advocate- Ops
Aetna Resources, LLC
Work From Home, FL
03.2024 - Current
- Provide members and caregivers with the support and education they need to stay on top of their healthcare needs.
- Utilize resources to help coordinate members' health care and well-being.
- Support outbound and inbound calls.
- Help member access and navigate their healthcare.
- Assist with finding healthcare providers and making appointments.
- Work as a team to continue elevating the member experience.
Medical Assistant Externship Coordinator Senior
FTC NUC UNIVERSITY
Kissimmee, FL
08.2022 - 07.2023
- Applied strong leadership talents and critical thinking skills to maintain team efficiency and organize workflows.
- Conducted externship orientation to prepare students for externship sites.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Present weekly reports to update the Regional Career Services Director, Dean, and Ed on student progress.
- Directly in charge of identifying, evaluating, and completing affiliation agreements with externship sites.
- Maintained compliance with company policies, objectives, and communication goals.
- Ensured students are prepared academically, technically, and professionally for the externship and to go out into the medical field.
Medical Assistant Senior Lead /Trainer
Orlando Health Cancer Institute
Orlando, FL
12.2018 - 12.2021
- Promoted in 2018 when recognized for effective customer service skills and the superior ability to work collaboratively as a team to meet and exceed outcomes.
- Collaborated with administrative personnel to maintain patient focus and clinic flow. By implicating changes to clinic protocols.
- Assisted with the hiring process and training of team members.
- Evaluated employee performance, coached, and trained to improve weak areas.
- Assisted Clinic Supervisor in overseeing the on-site clinic operations, daily.
- Ensures that office space, supplies, and staffing are provided and maintained appropriately for physicians/providers and patient care.
- Worked with fellow leads to prepare agenda and conduct monthly meetings.
RMA Certified Medical Assistant
Orlando Health Cancer Institute
Orlando, FL
05.2014 - 01.2018
- Collected and documented patient's medical information such as vitals, blood pressure, and weight, height
- Communicated clearly and effectively with patients to verify information, determine purpose of visit, and record medical history
- Triaged patient call line
- Prepared patient charts for the following day, ensure clinic rooms are clean and always stocked
- Communicated effectively with physicians and clinical team to ensure client satisfaction.
Comcast Customer Service/ Tech Support Lead
Comcast Corp
Orlando, FL
09.2004 - 07.2013
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Assisted in discussing strategy and mitigating monthly quota issues.
- Managed over sixty calls a day.
- Responded to customer requests via telephone, email, and effectively answered questions and inquiries.
Education
Bachelors in allied health management & administration -
Florida Technical College
Deland, FL06.2021
Medical Assisting Diploma -
Everest University
Orlando, FL02.2014
Skills
- Leadership
- Administrative support
- Staff education and training
- Medical office administration
- Time management
- Medical Records Management
- Decision-making skills
- Health care regulations
- Organization
- Multitasking
Certification
RMA - Registered Medical Assistant
Languages
- English
- Spanish
Timeline
Service Advocate- Ops
Aetna Resources, LLC
03.2024 - Current
Medical Assistant Externship Coordinator Senior
FTC NUC UNIVERSITY
08.2022 - 07.2023
Medical Assistant Senior Lead /Trainer
Orlando Health Cancer Institute
12.2018 - 12.2021
RMA Certified Medical Assistant
Orlando Health Cancer Institute
05.2014 - 01.2018
Comcast Customer Service/ Tech Support Lead
Comcast Corp
09.2004 - 07.2013
Bachelors in allied health management & administration -
Florida Technical College
Medical Assisting Diploma -
Everest University
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