Catherine Vilchez
Orlando,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor . Motivated to maintain customer satisfaction and contribute to company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
20
20
years of professional experience
Work History
Beauty Advisor
Dfass Group Dutyfree
10.2014 - 03.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Educated customers on promotions to enhance sales.
- Assisted customers with locating and choosing merchandise in any store department.
- Assisted customers by answering questions and fulfilling requests.
- Listened to customer needs and desires to identify and recommend optimal products.
- Balanced cash drawer at beginning and close of shift.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Service Specialist
JC Penney Co Inc.
11.2013 - 11.2014
- Educated customers on promotions to enhance sales.
- Maintained up to date knowledge of store policies regarding payments, returns and exchanges.
- Served as a bilingual ( Spanish / English) customer service representative.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Publix Super Markets
07.2005 - 06.2013
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Assisted customers by answering questions and fulfilling requests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Guaranteed positive customer service experiences and resolved customer concerns or complaints.
- Responsible for ringing up customers at a timely manner while also guaranteeing high level of customer service.
Monitor Technician
AdventHealth
Orlando, Fl
11.2021 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Educated customers on promotions to enhance sales.
- Assisted customers with locating and choosing merchandise in any store department.
- Assisted customers by answering questions and fulfilling requests.
- Listened to customer needs and desires to identify and recommend optimal products.
- Balanced cash drawer at beginning and close of shift.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Monitor Technician -
Orange Technical College
Orlando, FL08.2021
Health Unit Coordinator -
Orange Technical College
Orlando, FL05.2021
High School Diploma -
Poinciana High School
Kissimmee, FL05.2005
Skills
- Excellent work ethic
- Adaptive Team Player
- Customer Service
- Compassion
- Flexible & Adaptable
Timeline
Monitor Technician
AdventHealth
11.2021 - Current
Beauty Advisor
Dfass Group Dutyfree
10.2014 - 03.2020
Service Specialist
JC Penney Co Inc.
11.2013 - 11.2014
Cashier
Publix Super Markets
07.2005 - 06.2013
Monitor Technician -
Orange Technical College
Health Unit Coordinator -
Orange Technical College
High School Diploma -
Poinciana High School