Catherine Walker
New Carlisle,IN
Summary
Motivated Medical Assistant with 20 years experience in both inpatient and outpatient settings seeking to transition into a Quality Improvement role within the healthcare setting. Currently serving as a Unit Assistant in the Peds/PICU at Memorial Hospital, with a strong track record of ensuring unit efficiency, supporting clinical staff. Eager to apply my clinical and administrative experience, attention to detail, and commitment to patient satisfaction and safety to improve quality initiatives, improve outcomes, and support continuous process improvement efforts.
Overview
22
22
years of professional experience
Work History
Unit Assistant
Beacon Children’s Hospital
01.2023 - Current
- I am currently a Unit Assistant on the Peds/PICU floor at Memorial Hospital.
- My responsibilities include stocking rooms, setting up and tearing down rooms upon admission and discharge, answering phones, printing records upon request, updating programs for call lights and nursing, assisting nursing and management with patient care and projects as needed, greeting patients and family upon entering the unit, transferring calls to appropriate staff and precepting and training new staff on the unit.
- Member of the UPC Committee
- Managed inventory of essential supplies for the unit, minimizing stock shortages or delays in service delivery. Implemented new expiration date assignments leading to a reduction in expired products on the unit.
Health Aide
NPUSC
01.2019 - 09.2024
- I am currently active a substitute health aide and cover other health aides and corporation nurse as needed.
- While working as a full time health aide I was responsible for answering phones, immunization entry, documenting and evaluating student and staffs’ injuries and illnesses, covered the front desk as needed answering and transferring calls to appropriate staff.
- I would communicate frequently with physicians, administrators, students and parents, both written and verbal.
- I coordinated the visiting dental, vision and hearing visits and input all screening results into the student records.
- I was also responsible for maintaining spreadsheets on COVID, immunization needs, and rescreens for hearing and vision screens.
Medical Assistant
Northwest Health
06.2017 - 01.2019
- I worked as a Medical Assistant for both ENT and Urgent Care.
- While there I roomed patients, obtained vitals, charted in EMR, completed medication and procedure prior authorizations, answered phones, triaged calls, sent and responded to messages and communicated with staff and physicians to meet the needs of patients.
- I also performed POC testing and resulted tests in EMR as needed.
Medical Assistant
Beacon Medical Group
05.2007 - 05.2017
- In my nearly 10 years at Beacon I had the pleasure of working at Navarre Pediatrics, Behavioral and Developmental Pediatrics, and Urgent Care.
- Managed patient intake processes, including scheduling appointments and updating medical records efficiently.
- Collaborated with interdisciplinary teams to coordinate patient care and streamline operations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted healthcare providers with patient examinations and procedures, ensuring optimal care delivery.
- Performed medical records management, including filing, organizing and scanning documents.
- Prior authorized medications and outpatient testing.
Medical Assistant
South Bend Neurology
05.2005 - 05.2007
- I was responsible for scheduling appointments, scheduling and authorizing procedures, inventory, taking vitals and history to prepare the patient for physician, assisted in procedures and monitoring of patients after procedures, answering phones and returning messages and prescription refills.
- Oversaw inventory management for medical supplies, ensuring availability for daily operations while minimizing waste.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Receptionist, Surgery Scheduler
IONS
04.2003 - 05.2005
- In this office I was responsible for greeting patients when they walked in the door, scheduling appointments and procedures, pre certifying procedures-both in office and at outside surgical centers, assisting with in office procedures, and answering messages and communicating with physicians, other staff and patients.
- I also helped with implementing a new EHR system which included abstracting, scanning and inputting previous history of patients charts.
Education
Associate of Science - Medical Assisting
Brown Mackie College
South Bend, IN09.2005
Skills
- Initiative and willingness to learn
- Presenting data clearly and concisely: both written and verbal
- Customer Service driven
- Skilled in managing electronic medical documentation
- Analytical problem solving
- Data entry proficiency
- Report preparation and formatting
Accomplishments
- Preceptor for Peds/PICU EHR
- Former EHR Super User on Cerner
- UPC Member for Peds/PICU
Awards
Beacon Customer Service Champion, 2015
Timeline
Unit Assistant
Beacon Children’s Hospital
01.2023 - Current
Health Aide
NPUSC
01.2019 - 09.2024
Medical Assistant
Northwest Health
06.2017 - 01.2019
Medical Assistant
Beacon Medical Group
05.2007 - 05.2017
Medical Assistant
South Bend Neurology
05.2005 - 05.2007
Receptionist, Surgery Scheduler
IONS
04.2003 - 05.2005
Associate of Science - Medical Assisting
Brown Mackie College
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