Catherine Walsh
Venice,FL
Summary
Professional Business Development Executive with vital abilities in sales. Delivers above-quota results through tenaciously built partnerships and impressive revenue-generating skills. Specializes in driving Plumbing industry success.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Account Manager
Red Rhino Plumbing
2023.07 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Worked with the Recruiting division of Red Rhino to Find and Screen Worthy applicants to hire as Plumbers and Managers.
- Helped with the successful acquisition and transfer of a plumbing company.
Small Business Owner
Minuteman Plumbing
2018.12 - 2023.07
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
Business Owner
Pat The Plumber
1996.01 - 2012.01
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Expanded market reach with targeted marketing campaigns and strategic partnerships.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Assisted in recruiting, hiring and training of team members.
Business Development Manager
Roto-Rooter
1981.04 - 1986.03
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
Education
Bachelor of Science - Applied Psychology
Excelsior College
Albany, NY05.1992
Skills
- Teamwork and Collaboration
- Client Relations
- Relationship Management
- Strategic Planning
- New Business Development
- Client acquisition
- Research
- Performance Goals
- Relationship building and rapport
- Reporting capabilities
- Performance Metrics
Certification
Plumbers Success International Grad
Roto-Rooter Systems Graduate
Timeline
Account Manager
Red Rhino Plumbing
2023.07 - Current
Small Business Owner
Minuteman Plumbing
2018.12 - 2023.07
Business Owner
Pat The Plumber
1996.01 - 2012.01
Business Development Manager
Roto-Rooter
1981.04 - 1986.03
Bachelor of Science - Applied Psychology
Excelsior College
Plumbers Success International Grad
Roto-Rooter Systems Graduate
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