Catherine Waters
Summary
Kind and considerate Babysitter with great recommendations earned by providing individualized care. Led exciting and safe activities while setting examples for appropriate social behavior. Talked with children about personal interests to build relationships and trust. Organized childcare professional adept at staying organized and managing hectic schedules. Adheres to kind and compassionate approach when dealing with discipline issues. Career history serving individual families with multiple children in both live-in and live-out scenarios.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvement Stores
11.2023 - Current
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Investigated and resolved accounting, service and delivery concerns.
- Delivered prompt service to prioritize customer needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Babysitter
N/A
01.2013 - Current
- Helped children learn how to complete small chores appropriate for age level.
- Prepared healthy, age-appropriate snacks and meals.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Communicated positively with children and guardians.
- Played games, worked on puzzles, and read books to young children.
- Assisted children with homework assignments and special projects across different subjects.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Planned fun outings and educational activities to keep children entertained.
- Administered medications by following strict instructions from parents.
- Provided safe transportation to and from school and extracurricular activities.
- Communicated with parents regarding children's progress and development, raising any issues.
Paint Department Associate
Lowes Home Improvement Stores
05.2023 - 08.2023
- Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
- Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
- Operated POS system to total purchases and receive and process cash, credit and debit card payments.
- Utilized company website and vendor catalogs to locate special order items for customers.
- Maintained stock shelves by fronting, facing and straightening products throughout shift.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
- Listened to customer needs and desires to identify and recommend optimal products.
Restaurant Hostess
Logan's Roadhouse Restaurant
04.2023 - 05.2023
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Answered customer questions about hours, seating, and menu information.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Checked in with servers to confirm preparedness before seating customers.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Bachelor of Science - Early Childhood Education
Ball State University
Muncie, IN05.2027
Bachelor of Science - Early Childhood Special Education
Ball State University
Muncie, IN05.2027
High School Diploma -
Avon High School
Avon, IN05.2023
Skills
- Call Management
- Scheduling
- Product Knowledge
- Appointment Scheduling
- Consultative Sales
- Active Listening
- Microsoft Office Suite
- Multi-line phone talent
- Product and service solutions
- Customer Relations
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Team Development
- Money handling abilities
Timeline
Customer Service Representative
Lowes Home Improvement Stores
11.2023 - Current
Paint Department Associate
Lowes Home Improvement Stores
05.2023 - 08.2023
Restaurant Hostess
Logan's Roadhouse Restaurant
04.2023 - 05.2023
Babysitter
N/A
01.2013 - Current
Bachelor of Science - Early Childhood Education
Ball State University
Bachelor of Science - Early Childhood Special Education
Ball State University
High School Diploma -
Avon High School
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