Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Waters

Pawleys Island,South Carolina

Summary

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

40
40
years of professional experience

Work History

Assistant Manager

Chico's
03.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Health Information Specialist

KELLY SERVICES
02.2020 - 04.2020
  • Primary responsibilities involved handling requests for and filing medical records.
  • Scanned medical records into EMR system.
  • Burned CT images to disks.
  • Distributed incoming records to providers.
  • Copied medical records and documents as requested by physicians, patients and others following facility policies and procedures, and HIPAA Guidelines.
  • Maintained physician provider list.
  • Maintained deceased patients’ file.
  • Opened and distributed all incoming correspondence; prepared all outgoing mail.
  • Scanned designated files and Explanation of Benefits (EOB) into appropriate computer system.
  • Processed EOBs and deposited checks daily.
  • Entered charges for medical records and requests.
  • Shredded all necessary documents.
  • Ordered postage for meter.
  • Attended staff meetings.
  • Performed well under pressure.
  • Developed appropriate and accurate written and oral responses to communicate scientific and health information to public.
  • Troubleshot and contacted appropriate areas during system inoperability to reduce downtime.

Medical Case Developer

Practice Management Group
06.2019 - 01.2020
  • Worked in Development Department for a national billing company as a Medical Case Developer.
  • Primary responsibilities included accessing medical records in various electronic medical record (EMR) platforms, batching cases for development, contacting facilities, scanning records and working closely with the Coding Manager.
  • Required familiarity with medical billing and coding, along with strong customer service skills.
  • Debugged complex software issues, leading to a more stable product release.
  • Participated in regular code reviews, ensuring high-quality standards were consistently met across all development efforts.

Executive Assistant - Real Estate & Wood Brokerage

Independent / In-Home Assistant
07.2010 - 12.2017
  • Assisted in various capacities to support Husband's self-employment Real Estate and Wood Brokerage.
  • Conducted research; managed correspondence and communications (written/verbal), client accounts and records; developed and delivered presentations; coordinated meetings; etc.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.

Account Executive / Multi-Media Marketing Specialist

The Sun News
02.2008 - 06.2010
  • Retail Advertising - Responsible for outside sales within assigned territory.
  • Take ownership of accounts and responsibility for attaining revenue objectives.
  • Grow and maintain strong relationships with existing and prospective clients.
  • Analyze customer needs and provide expert advice regarding advertising strategiespropose solutions specific to and beneficial to customer through a 'partnership' approach.
  • Recommend marketing strategyad design elements, frequency, placement.
  • Demonstrate strong organization, communication and presentations skills.
  • Operate primarily from a home-based office, requiring self-discipline, time management and applied work ethics.
  • Maintain a 'current' understanding and knowledge of media industry; competition and market trends; multiple products (e.g., newspaper, online, magazine, featured publications and shared mail products, etc.); and effectively present and sell, to both existing and new clients.
  • Exercise professionalism, creativity and persuasiveness.
  • Manage all assigned accounts with confidentiality records involving strategies and histories (e.g., activity, payments, budget, etc.).
  • Maintain organized records.
  • Submit daily 'Call-Sheet' records to Advertising Sales Manager, and weekly revenue projections for territory sales.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.

Operations Manager / Account Executive

Antique Heart Pine Flooring, LLC
11.2005 - 02.2008
  • Manage all business and financial records and reporting.
  • Utilize Quick Books to process financial data, maintain customer/vendor records, create/process purchase orders, invoices, receipts, etc.
  • Generate reports and provide analyses/forecasts of cash-flow.
  • Perform both accounts receivable and payable duties.
  • Receive and respond to customer/vendor inquiries.
  • Provide prompt, professional and courteous customer service.
  • Screen and conduct initial project interviews and site visits, before referring to Business Owner.
  • Develop and deliver presentations and proposals to customers.
  • Negotiate wholesale pricing and work with multiple vendors/suppliers for goods and services.
  • Manage business office.
  • Supervise daily business operations and all employees.
  • Monitor market and competition; identify industry-related events and associations, to ensure active participation and exposure.
  • Comply with business-related licensing and financial reporting.
  • Perform all Executive Assistant Functions e.g., written/verbal communications, scheduling, travel arrangements, events/meetings planning, materials preparation, etc.
  • Execute all duties with confidentiality.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

City Clerk / Treasurer

City of Takoma Park
11.2003 - 06.2005

City Clerk / Deputy Treasurer

City of Takoma Park
07.2002 - 11.2003

City Clerk

City of Takoma Park
06.1993 - 07.2002

Assistant City Clerk

City of Takoma Park
11.1992 - 06.1993

Medical Records Technician

Walter Reed Army Medical Center
01.1990 - 11.1992
  • Facilitate organized record retrieval and access, by maintaining filing system for both on-site pathologists/physicians and patients.
  • Transcribe pathology diagnoses, surgical descriptions, autopsy findings, microbiology and lab data, from written notes and voice recordings, provided by a 12-member team of pathologists and larger group of staff medical technicians.
  • Ensure timely and accurate transcriptions and medical coding for official patient records.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.

Medical Data Transcriber

Armed Forces Institute of Pathology
09.1987 - 01.1990
  • Transcribe pathology reports for all departments in AFIP.
  • Assign medical coding.
  • Generate rapid and accurate transcriptions.

Video/Sound Creative Producer/Editor

Armed Forces Network (AFN)
09.1985 - 08.1987
  • Summer-hire position with AFN 3 consecutive summers while attending college at the University of Maryland, Munich, Germany.

Education

Bachelor of Arts - English Language And Literature

University of Maryland, College Park
College Park, MD

Skills

  • CRM expertise
  • Customer engagement
  • Analytical problem-solving
  • Flexible problem-solving
  • Effective team leadership
  • Prioritization and scheduling
  • Operational efficiency management
  • Strategic planning
  • Staff supervision
  • Processing Accounts Payable and Receivable
  • Budget oversight
  • Project management
  • Budget management
  • Staff management
  • Sales performance improvement
  • Goal setting
  • Employee scheduling
  • Contract administration
  • Business development
  • Retail operations management
  • Team development
  • Sales strategies

Timeline

Assistant Manager

Chico's
03.2021 - Current

Health Information Specialist

KELLY SERVICES
02.2020 - 04.2020

Medical Case Developer

Practice Management Group
06.2019 - 01.2020

Executive Assistant - Real Estate & Wood Brokerage

Independent / In-Home Assistant
07.2010 - 12.2017

Account Executive / Multi-Media Marketing Specialist

The Sun News
02.2008 - 06.2010

Operations Manager / Account Executive

Antique Heart Pine Flooring, LLC
11.2005 - 02.2008

City Clerk / Treasurer

City of Takoma Park
11.2003 - 06.2005

City Clerk / Deputy Treasurer

City of Takoma Park
07.2002 - 11.2003

City Clerk

City of Takoma Park
06.1993 - 07.2002

Assistant City Clerk

City of Takoma Park
11.1992 - 06.1993

Medical Records Technician

Walter Reed Army Medical Center
01.1990 - 11.1992

Medical Data Transcriber

Armed Forces Institute of Pathology
09.1987 - 01.1990

Video/Sound Creative Producer/Editor

Armed Forces Network (AFN)
09.1985 - 08.1987

Bachelor of Arts - English Language And Literature

University of Maryland, College Park

Similar Profiles

CREATE PROFILE