Catherine Watkins
Houston
Summary
Dynamic educator with a proven track record at Gulf Coast Community Services, excelling in lesson planning and classroom management. Recognized for fostering critical thinking and building strong relationships with students and parents. A positive role model and mentor, I effectively utilize educational technology to enhance engagement and support student success.
Overview
26
26
years of professional experience
Work History
Teacher
Gulf Coast Community Services
06.2000 - Current
- Developed and implemented engaging lesson plans to enhance student learning experiences.
- Facilitated classroom discussions, promoting critical thinking and active participation among students.
- Assessed student performance through various evaluation methods, providing tailored feedback for improvement.
- Collaborated with colleagues to design interdisciplinary projects that fostered creativity and teamwork.
- Utilized educational technology tools to streamline lesson delivery and enhance student engagement.
- Mentored new teachers, providing guidance on curriculum development and classroom management techniques.
- Organized community outreach programs to promote educational resources and support services available to families.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Customer Service Representative
Humana
02.2019 - 05.2021
- Delivered exceptional customer service by resolving inquiries and providing accurate information on healthcare plans.
- Assisted clients in navigating online portals to access their health benefits efficiently.
- Documented customer interactions systematically to ensure compliance with company policies and regulations.
- Collaborated with team members to streamline communication processes and enhance overall service delivery.
- Managed escalated cases effectively, employing problem-solving skills to achieve favorable outcomes for customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associate of Arts - Child Development
Penn Foster
Online 03.2015
Skills
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
- Motivating students
- Behavior management
- Positive role model and mentor
- Public speaking
Timeline
Customer Service Representative
Humana
02.2019 - 05.2021
Teacher
Gulf Coast Community Services
06.2000 - Current
Associate of Arts - Child Development
Penn Foster