Catherine Watson
Loveland,CO
Summary
Enthusiastic customer service expert skilled in identifying customer needs and delivering tailored solutions. Committed to fostering positive relationships and ensuring a high level of service excellence in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CSA
Lowe's
Loveland, Colorado
05.2013 - Current
- Assisted customers with product selection and inquiries.
- Monitored stock levels and facilitated restocking of products.
- Provided guidance on store policies and service offerings.
- Greeted customers and identified their needs.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Suggested product solutions based on individual customer needs.
- Developed relationships with key clients through regular contact and follow-up communication.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Back-up scanner
Sprouts Farmer Market
Loveland, Colorado
05.2023 - 04.2024
- Batched, sorted and imported electronic files into software.
- Completed price changes and maintained proper signage for product displays.
- Assisted customers by answering questions about products and promotions.
Education
High School Diploma -
Hastings High School
Hastings, NE05-1979
Skills
- Excellent communication skills
- Problem Solver
- Self-Motivated
- Productive
- High Energy
- Outgoing
- Adaptability to Change
- Attentive
Certification
- Certificate of Achievement LTR Survey MVP Lowe's January 14, 2025
- Certificate of Recognition 2025 Service Minded Lowe's March 1, 2026
Relevant Experience
- Consistently received positive feedback from customers and created repeat business by developing long term relationships with customers.
- Listened attentively to customers concerns. Provided positive service.
Timeline
Back-up scanner
Sprouts Farmer Market
05.2023 - 04.2024
CSA
Lowe's
05.2013 - Current
High School Diploma -
Hastings High School