Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Catherine Wellman

Brandon,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Patient Care Technician

HCA Healthcare Inc.
Brandon, FL
09.2023 - Current
  • Provided direct patient care and assistance to healthcare team members.
  • Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
  • Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
  • Explained treatment procedures to patients and their families.
  • Maintained accurate records of patient care, condition, progress, and concerns.
  • Ensured that all medical equipment was properly maintained and sterilized.
  • Assisted with patient transfers from bed to wheelchair.
  • Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.

Office Manager

Florida Medspas
Tampa, FL
02.2022 - 08.2023
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Built relationships with long-term clients through individualized and outstanding customer service.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Managed office inventory and placed new supply orders.

Front Desk Receptionist

Florida Orthopedic Institute
Tampa, FL
04.2021 - 02.2022
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.
  • Reported suspicious individuals to supervisor.
  • Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.

Optician

Midwest Eye Care
Omaha, NE
02.2019 - 04.2021
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
  • Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
  • Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.

Front Desk Receptionist

Midwest Eye Care
Omaha, NE
08.2018 - 02.2019
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Composed and prepared routine correspondence, letters and reports with job-related software.

Education

High School Diploma -

Thomas Jefferson High School
Council Bluffs, IA
05.2010

Skills

  • Employee Development
  • Teamwork and Collaboration
  • Problem Resolution
  • Scheduling and Coordinating
  • Verbal and Written Communication
  • Administration and Reporting
  • Scheduling and Calendar Management
  • Workforce Management
  • Optical Needs Assessment
  • MS Office
  • Decision Making
  • Customer Service
  • Detail-Oriented

References

Kate Youngberg PA-C.

(954)-263-3954

YoungbergKate@gmail.com

Tracy Hasenjager

(402)-552-2020

Thasenjager@Midwesteyecare.com

Dani Ziegler

(402)-201-7020

DaniZiegler@icloud.com

Timeline

Patient Care Technician

HCA Healthcare Inc.
09.2023 - Current

Office Manager

Florida Medspas
02.2022 - 08.2023

Front Desk Receptionist

Florida Orthopedic Institute
04.2021 - 02.2022

Optician

Midwest Eye Care
02.2019 - 04.2021

Front Desk Receptionist

Midwest Eye Care
08.2018 - 02.2019

High School Diploma -

Thomas Jefferson High School

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