Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Catherine Wells

Catherine Wells

Spartanburg,SC

Summary

Detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking a management position that offers professional challenges while utilizing interpersonal skills, excellent time management, and problem-solving abilities. Dedicated go-getter with a willingness and eagerness to learn and develop, maintaining a positive attitude while adapting to new ways of achieving goals. Ensuring workplace safety and boosting morale by taking extreme care of team members, leaving them eager to return in the future.

Overview

10
10
years of professional experience

Work History

Lead Team Member

Sam's Club
08.2023 - Current
  • Boosted customer satisfaction by addressing concerns promptly and providing exceptional service.
  • Delegated tasks strategically based on individual strengths, promoting a sense of ownership among team members while optimizing outcomes.
  • Streamlined communication channels for improved collaboration among team members, resulting in optimized work processes.
  • Established clear performance objectives for team members, providing regular feedback on progress toward goals and coaching as needed.
  • Coached junior team members to develop their skills and advance within the company.
  • Resolved conflicts between team members swiftly and effectively, maintaining a harmonious working environment conducive to success.
  • Drove results-oriented decision-making by utilizing data analysis and key performance indicators to inform future strategies.
  • Assisted in recruitment to build team of top performers.
  • Ensured safety standards by keeping work areas hazard-free and well-organized.
  • Developed and implemented process improvement strategies.
  • Drove team to meet targets.
  • Made sure daily goals were met, as well as daily tasks that needed completion.
  • Managed accounting tasks, including bill dropping and pulling.
  • Coordinated staffing for fuel station and front-end areas as required.
  • Cultivated a culture of trust and cooperation among team members.

Crew Trainer

Borgers USA
03.2022 - 08.2023
  • Trained other employees to operate machines, safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient work.
  • Taught new team members correct procedures for all areas of operations.
  • Mentored junior employees to improve performance, and safety.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Maintained current knowledge of all team position requirements, and time in positions.
  • Delivered in-depth training to workers to promote strong team performance.
  • Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
  • Produced training materials and gathered resources to equip crew members with learning opportunities.
  • Designed and executed training programs for new and existing crew members to provide knowledge, skills and techniques in performing tasks.
  • Documented training and progress on database to enable tracking history and maintain accurate records.
  • Provided coaching and mentoring to employees.
  • Analyzed and evaluated training effectiveness and program outcomes.

Sequencer

Comprehensive Logistics Inc.
01.2021 - 05.2022
  • Received, checked and sorted Number orders daily.
  • Sorted production items into correct orders and double-checked quality.
  • Scanned parts and inspected quality before use.
  • Packed Part after quality inspections.
  • Managed overall laboratory functions.

Assistant Manager

Murphy USA
01.2015 - 07.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

GED -

Athens Technical College
Athens, GA
03.2015

Skills

  • Coaching and Development
  • Cash Handling
  • Workplace Safety
  • Corrective Actions
  • Market and Competitive Analysis
  • Compliance process
  • Process Improvement
  • Restaurant Operation
  • Workforce Management
  • Guest Satisfaction Assessment Skills
  • Multi-Tasking Skill
  • Lead Simulations
  • Quality control
  • Quality assurance
  • Quality Inspection
  • Management
  • Problem solving
  • Goal expectations
  • Responding with urgency
  • Workforce fairness

Timeline

Lead Team Member

Sam's Club
08.2023 - Current

Crew Trainer

Borgers USA
03.2022 - 08.2023

Sequencer

Comprehensive Logistics Inc.
01.2021 - 05.2022

Assistant Manager

Murphy USA
01.2015 - 07.2019

GED -

Athens Technical College

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