Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Wentz

Madras,OR

Summary

Motivated Operations Manager with more than 7+ years of experience. Efficient professional with experience and proven knowledge of team building, branding, and new business development. Aiming to leverage my abilities to successfully fill Restaurant General Manager role on your team. Communicates clearly with management teams. Able to train and mentor and develop promising team members into effective leaders.

Overview

10
10
years of professional experience

Work History

Operations Manager

Loves Travel Stop
05.2022 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
  • Managed the daily operations of multiple departments to maximize efficiency.
  • Developed talented team, participating in hiring, coaching, and performance management processes.
  • Maintained professional working relationships and promoted open lines of communication with staff.
  • Managed the operations of a large team, overseeing daily activities.
  • Provided employees with guidance in handling difficult problems or in resolving issues with customers.
  • Established operational policies, procedures, standards, and objectives in alignment with organizational goals.
  • Ensured effective communication among staff members by providing training when necessary.
  • Resolved conflicts between employees and departments.
  • Enforced policies and procedures to support compliance.
  • Adhered to corporate standards and regulations, encouraging safe and efficient operations.
  • Conducted and participated in weekly manager meeting.
  • Conducted daily ONTs and corrective actions on BOHs.
  • Helped the IMC with inventory and receiving invoices.
  • Strategized with leadership to stay ahead of changing customer needs and labor planning concerns.
  • Implemented weekly schedules.

Assistant Store Manager

Loves Travel Stop
09.2021 - 05.2022
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Shift Leader

Loves Travel Stop
07.2021 - 09.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Store Manager

Dollar Tree Stores
02.2018 - 08.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Receptionist

KMA Trucking
10.2016 - 02.2018
  • Confirmed appointments, communicated with clients, and updated client records.
  • Gained extensive experience in customer service, providing assistance to customers and resolving their inquiries.
  • Handled complaints from customers in a timely manner to ensure quality service delivery.
  • Exhibited excellent interpersonal skills when interacting with clients from diverse backgrounds.
  • Organized daily schedules for receptionists ensuring that all tasks were completed within deadlines.
  • Facilitated smooth transition between shifts by providing detailed instructions for each task assigned.
  • Maintained up-to-date records of all visitors entering the premises for security purposes.
  • Scheduled appointments with employees, maintaining and updating appointment calendars.
  • Helped offload products/Furniture off the trucks when need

Homelines Department Manager

Wal-Mart Supercenter #2243
02.2016 - 05.2016
  • Coordinated with other departments to optimize cross-selling opportunities and promote a cohesive shopping experience for customers.
  • Conducted regular audits of pricing accuracy, merchandise displays, and promotional signage to maintain compliance with company standards.
  • Maintained compliance with company policies and procedures.
  • Maintained an accurate record of all products received from vendors and tracked shipments sent out for delivery.
  • Demonstrated excellent problem-solving skills in resolving customer complaints quickly and efficiently.
  • Consulted with customers to determine their needs and requirements for products.
  • Stocked products to shelves
  • Maintained back stock.
  • Reviewed MODS and moved MODS when required for resets.
  • Did daily counts and OUTs on hand held MC40

Department Manager

Wal-Mart Supercenter #4471
08.2014 - 02.2016
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Communicated with managers of other departments to maintain transparency.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Over 5 different departments Automotive, Books, Fabrics, Celebrations, Sporting Goods.
  • Adhered to store merchandising standards in support of appropriate inventory levels and backroom organization.
  • Delivered excellent customer service, driving quality shopping experiences.
  • Demonstrated exceptional problem solving skills in resolving customer complaints and issues.
  • Assisted customers with inquiries related to products and services offered in the department.
  • Ran computer systems to do Background checks for Fire Arm purchases.
  • Handled Firearms.
  • Handled Batteries and Oil products
  • Moved heavy products with pallet jacks and hand trucks.
  • Answered calls and directed them to the appropriate departments

Education

No Degree - General Studies

WNCC
Scottsbluff, NE
05.2003

GED -

Big Piney High School
Big Pine, CA
05.2002

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Employee relations and conflict resolution
  • Staff Training
  • Planning and Implementation
  • Decision-Making
  • Operations Monitoring
  • Staff Management
  • Inventory Management
  • Management
  • Policies and procedures implementation
  • Performance monitoring
  • Employee Motivation
  • Staff Development
  • Inventory Control
  • Strategic Planning
  • Schedule Management
  • Health and safety compliance
  • Onboarding and Orientation
  • Delegation

Timeline

Operations Manager

Loves Travel Stop
05.2022 - Current

Assistant Store Manager

Loves Travel Stop
09.2021 - 05.2022

Shift Leader

Loves Travel Stop
07.2021 - 09.2021

Store Manager

Dollar Tree Stores
02.2018 - 08.2020

Receptionist

KMA Trucking
10.2016 - 02.2018

Homelines Department Manager

Wal-Mart Supercenter #2243
02.2016 - 05.2016

Department Manager

Wal-Mart Supercenter #4471
08.2014 - 02.2016

No Degree - General Studies

WNCC

GED -

Big Piney High School

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