Catherine White
McDonough,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhancing customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Virtual Properties Realty
2017.08 - Current
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated and managed real estate transactions.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
Resolutions Coordinator
Walmart
2021.10 - 2023.02
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Received and responded to customer requests via emails, chat & telephone calls.
- Inventoried and ordered office supplies to maintain availability of products.
- Used job-related software to draft and finalize written correspondence and documentation.
- Coached employees through day-to-day route and order problems.
Credentialing Coordinator Remote
LHI Health Logistics
2021.04 - 2022.06
- Assisted with managed care auditing processes and performed internal file audits.
- Worked closely with licensed professionals to help each obtain privileges at assigned healthcare facilities.
- Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance.
- Communicated effectively with various parties each day using polished interpersonal and active listening skills.
- Tracked expiration dates on documents and communicated with appropriate staff to avoid late filing.
Contact Center Specialist
Department Of Revenue-Tax Payer Services Division
2019.11 - 2021.06
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Counseled debtors on payment options and arranged installment agreements.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Trained staff on operating procedures and company services.
Inventory Control Specialist
Department Of Driver Services
2018.01 - 2019.09
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered 100+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing troubleshooting information.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Prepared and checked outbound shipments for accuracy.
Education
Bachelor Of Science - Business Administration And Management
Strayer University
Remote11.2023
Diploma - General Studies
Messick High School
Memphis, TN01.2002
Skills
- Surveillance
- Customer service
- Conflict management
- Auditing
- Negotiation
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft Powerpoint
- Journal entries
- Invoice and Manifest Review
- Storage Procedures
- Critical Thinking
- Records Management
Certification
Interpersonal/Urban Relations Communications Certificate 2012
Licensed GA Realtor 2017
First Aid, CPR, & AED Certification 2002-Ongoing
Timeline
Resolutions Coordinator
Walmart
2021.10 - 2023.02
Credentialing Coordinator Remote
LHI Health Logistics
2021.04 - 2022.06
Contact Center Specialist
Department Of Revenue-Tax Payer Services Division
2019.11 - 2021.06
Inventory Control Specialist
Department Of Driver Services
2018.01 - 2019.09
Real Estate Agent
Virtual Properties Realty
2017.08 - Current
Bachelor Of Science - Business Administration And Management
Strayer University
Diploma - General Studies
Messick High School
Interpersonal/Urban Relations Communications Certificate 2012
Licensed GA Realtor 2017
First Aid, CPR, & AED Certification 2002-Ongoing
Similar Profiles
Angela RobinsonAngela Robinson
Realtor at Virtual Properties Realty, Inc. - Broker AcctRealtor at Virtual Properties Realty, Inc. - Broker Acct
Eleanor BarrowEleanor Barrow
Real Estate Consultant at Virtual Properties Realty, Inc. - Broker AcctReal Estate Consultant at Virtual Properties Realty, Inc. - Broker Acct
Fatou Keena KirkmanFatou Keena Kirkman
Real Estate Broker Associate at Virtual Properties RealtyReal Estate Broker Associate at Virtual Properties Realty