Catherine White
Las Vegas
Summary
Dynamic and results-oriented professional with extensive experience in the casino and food service industries, notably with Clark County School District and Texas Station Casino. Excelled in multitasking and customer service, significantly enhancing operational efficiency and guest satisfaction. Proven track record in fostering team collaboration and implementing effective cash management strategies. Demonstrates strong communication skills and a commitment to maintaining high safety and compliance standards.
Overview
10
10
years of professional experience
Work History
Food Service Worker
Clark County School District, CCSD
2832 E Flamingo Rd Las Vegas NV 89121
08.2022 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Cage Cashier
Palace Station Hotel & Casino
2411 W Sahara Ave, Las Vegas NV 89102
05.2022 - 08.2022
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Provided support to other team members when needed, fostering a collaborative work environment conducive to optimal productivity.
- Quickly and accurately counted drawers at start and end of each shift.
- Secured casino funds not in use after balancing cash drawer.
- Demonstrated adaptability in learning new systems quickly as technology evolved within the industry.
- Ensured compliance with casino regulations and policies through diligent monitoring of cage activities.
Cage Cashier
Boulder Station Hotel and Casino
4111 Boulder Hwy, Las Vegas, NV 89121
08.2020 - 05.2021
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Secured casino funds not in use after balancing cash drawer.
- Maintained security of the cage area, safeguarding company assets from potential theft or fraud risks.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Provided support to other team members when needed, fostering a collaborative work environment conducive to optimal productivity.
Assistant Cage Supervisor
Texas Station Casino
2101 Texas Star Ln., N Las Vegas NV 89032
01.2017 - 05.2020
- Observed and monitored status and cash inventory levels of ticket redemption kiosk machines to support maximum performance and availability to casino guests.
- Assisted in developing annual budgets for the Cage Department, helping control costs and maximize profitability for the casino operation.
- Fostered a positive work environment by providing clear communication and maintaining open lines of communication between staff members.
- Cashed checks and paid out money by verifying correct signatures, numerical amounts, and sufficient funds in accounts.
- Enhanced customer service standards by training employees on efficient and courteous interactions with casino patrons.
- Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
- Performed credit checks and references to open credit accounts for customers.
Cage Cashier
Eastside Cannery Hotel And Casino
5255 Boulder Hwy, Las Vegas NV 89122
10.2016 - 01.2017
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Provided support to other team members when needed, fostering a collaborative work environment conducive to optimal productivity.
Credit Clerk
Everi Holdings Inc.
7115 Amigo St. Las Vegas NV 89119
06.2015 - 07.2016
- Maintained strict adherence to all company policies, guidelines, and regulatory requirements governing the extension of credit, ensuring compliance at all times.
- Regularly reviewed and analyzed customer financial statements to identify changes in credit risk profile, ensuring prompt action was taken to adjust credit terms accordingly.
- Contributed to a positive work environment through proactive communication, teamwork, and problem-solving initiatives.
- Assisted in the preparation of monthly financial reports, contributing valuable insights into account performance trends for management review.
- Reduced bad debt losses by implementing effective collection strategies and negotiating payment plans with customers in financial distress.
- Improved credit processing efficiency by reviewing and verifying customer credit applications.
Education
No Degree -
Grossmont JC
San Diego, CAHigh School Diploma -
Ramona High School
Ramona, CA06-1978
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Problem-solving
- Strong communication skills
- Attention to detail
- Positive attitude and energy
- Team oriented
- Flexible schedule
- Safe food handling
Timeline
Food Service Worker
Clark County School District, CCSD
08.2022 - Current
Cage Cashier
Palace Station Hotel & Casino
05.2022 - 08.2022
Cage Cashier
Boulder Station Hotel and Casino
08.2020 - 05.2021
Assistant Cage Supervisor
Texas Station Casino
01.2017 - 05.2020
Cage Cashier
Eastside Cannery Hotel And Casino
10.2016 - 01.2017
Credit Clerk
Everi Holdings Inc.
06.2015 - 07.2016
No Degree -
Grossmont JC
High School Diploma -
Ramona High School