Catherine White
front desk clerk
Oakland,NJ
Summary
Dynamic and compassionate professional with a proven track record of enhancing patient well-being at IHSS Public Authority through expert caregiving and patient assistance. Leveraged problem-solving skills to improve customer satisfaction rates significantly. Skilled in HIPAA compliance and team collaboration, consistently prioritized client confidentiality and fostered positive relationships.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
Work History
In Home Care Worker
IHSS Public Authority
02.2021 - Current
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Continuously updated professional knowledge by attending training sessions, workshops, and conferences related to the home care industry.
- Assisted disabled clients to support independence and well-being.
- Maintained accurate records of client progress by documenting observations, interventions, outcomes, and any identified issues.
- Established trusting relationships with clients and their families through regular communication and empathetic listening skills.
- Contributed to patients'' wellbeing by assisting with daily living activities, such as bathing, dressing, and meal preparation.
- Safeguarded patient''s privacy rights by adhering to HIPAA regulations and maintaining confidentiality of personal health information.
Specialist Supervisor
The Home Depot Inc
02.2016 - 07.2021
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Improved team collaboration by initiating regular strategy meetings.
Front Desk Receptionist
A Womans Place
03.2012 - 10.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Peer Counselor
SF Pretrial Diversion
01.2009 - 01.2011
- Monitored client progress, adjusting counseling techniques as needed to optimize outcomes.
- Evaluated program effectiveness using data-driven metrics, leading to ongoing improvement efforts within our counseling services.
- Conducted thorough assessments of client needs, creating tailored interventions to address individual concerns.
- Ensured confidentiality and privacy by adhering to all ethical guidelines and legal requirements within the counseling profession.
- Coordinated with external agencies to develop collaborative approaches to best serve our shared clientele.
- Provided crisis intervention services when necessary, ensuring the safety of both the client and others involved in critical situations.
- Advocated for client needs within the community, connecting them to relevant resources and services for additional support.
Education
GED -
Milpitas Adult Education
San Francisco, CA05-2001
Skills
- Compassionate caregiving
- Patient care
- First aid and safety
- Housekeeping
- Client documentation
- Patient assistance
- Community activities
- Team collaboration
- Time management
- HIPAA compliance
- Problem-solving
- Elderly care
Timeline
In Home Care Worker
IHSS Public Authority
02.2021 - Current
Specialist Supervisor
The Home Depot Inc
02.2016 - 07.2021
Front Desk Receptionist
A Womans Place
03.2012 - 10.2015
Peer Counselor
SF Pretrial Diversion
01.2009 - 01.2011
GED -
Milpitas Adult Education
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