Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Catherine Whitener

Salem,IN

Summary

Dynamic procurement professional with extensive experience at the Census Bureau, excelling in vendor relations and process improvement. Proven ability to enhance customer service and streamline operations, leveraging strong analytical skills and attention to detail to drive efficiency. Recognized for delivering accurate procurement reporting and fostering teamwork to achieve organizational objectives.

Overview

11
11
years of professional experience

Work History

Procurement Technician

Census Bureau
Jeffersonville, IN
10.2022 - Current
  • Developed and maintained positive relationships with vendors to ensure timely delivery of materials and services.
  • Participated in professional organizations relevant to the field of procurement.
  • Identified potential areas for improvement within existing procurement processes.
  • Processed payment requests in accordance with established policies and procedures.
  • Provided technical assistance to other staff members concerning procurement processes.
  • Reviewed departmental requisitions and purchase orders to ensure accuracy of information.
  • Prepared reports summarizing procurement activity within assigned area.
  • Maintained accurate records of all purchases including invoices and receipts.
  • Maintained inventory control system ensuring availability of needed supplies.
  • Worked closely with internal departments to resolve any issues related to procurement activities.
  • Drove customer feedback to deliver information to management for corrective action.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Reviewed and obtained approved vendor invoices.

Supervisor

Census Bureau
Jeffersonville, IN
01.2018 - 10.2022
  • Created new strategies for improving customer service standards within the organization.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Directed and supervised team of 15 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Managed team of XX employees, ensuring high productivity and quality standards were met.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Managed time effectively by completing assigned tasks within specified deadlines.
  • Provided clear instructions to survey participants on how to complete the survey accurately and efficiently.
  • Developed strategies for improving customer satisfaction when conducting telephone interviews.
  • Researched relevant topics related to survey content in order to better understand customer needs.
  • Analyzed collected data using statistical software programs such as SPSS and SAS.
  • Provided support and guidance throughout the entire interviewing process, answering any questions that may arise.
  • Monitored progress of survey completion, identifying any issues or discrepancies which arose during the process.
  • Conducted in-depth telephone interviews with potential survey participants, ensuring that all questions were answered accurately and completely.
  • Utilized effective questioning techniques to ensure accuracy of responses and maximize response rate.
  • Maintained a professional attitude while conducting surveys in accordance with company policies and procedures.
  • Worked collaboratively with other members of the research team in order to ensure successful completion of projects.
  • Assessed customer needs through probing questions and active listening skills.
  • Encouraged customers who had difficulty understanding questions to provide accurate responses.
  • Ensured compliance with legal regulations regarding data collection methods used during research projects.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Made outbound phone calls to collect information from participants.
  • Notified phone interview participants of set information and interview's purpose.
  • Identified and resolved inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
  • Used computers or specified forms to compile, record and code results or data from interview or survey.

Lead Ckerk

Census Bureau
Jeffersonville, IN
05.2014 - 05.2017
  • Resolved conflicts between employees by providing guidance on proper protocols.
  • Organized and maintained filing systems for documents, records, and correspondence.
  • Trained new staff members on departmental policies and procedures.
  • Implemented changes in organizational structure when necessary.
  • Supervised a team of clerks in performing clerical duties.
  • Developed efficient procedures to streamline administrative tasks.
  • Maintained inventory of office supplies, equipment, and materials.
  • Assisted in developing strategies to improve customer service initiatives.
  • Provided support to management with daily operations of the office.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Communicated with customers and employees to answer questions or explain information.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Coordinated travel arrangements for office personnel.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Delivered messages and ran errands.
  • Answered telephones, directed calls, and took messages.
  • Monitored and directed work of lower-level clerks.
  • Trained staff members to perform work activities and use computer applications.
  • Troubleshot office equipment, computer hardware and software issues.
  • Copied, sorted and filed records of office activities and business transactions.
  • Monitored office supply stock levels and placed timely orders for replenishment.

Education

GED -

New Albany
New Albany, IN
02-1979

Skills

  • Procurement processes
  • Payment processing
  • Customer service
  • Team collaboration
  • Process improvement
  • Technical assistance
  • Purchase order processing
  • Order tracking
  • Procurement objectives
  • Invoice verification
  • Administrative support
  • Contract tracking
  • Persuasion skills
  • Teamwork and collaboration
  • Purchasing processes
  • Time management abilities
  • Attention to detail
  • Order placement
  • Organizational skills
  • Problem-solving abilities
  • Product tracking
  • Analytical skills

Accomplishments

As a phone survey interviewer, I often received bonus for the highest number of completed surveys in several different surveys conducted. Then became a Lead Clerk because of my success in interviewing, while as a Lead Clerk, I enjoyed helping other interviews to techniques to obtain a higher number of completed surveys. As Geography Supervisor, I lead a team of 33 clerks managing their abilities, areas to improve, and goals. Due to that temporary job assignment ending, that's moved into the Procurement Tech position I currently hold.

Timeline

Procurement Technician

Census Bureau
10.2022 - Current

Supervisor

Census Bureau
01.2018 - 10.2022

Lead Ckerk

Census Bureau
05.2014 - 05.2017

GED -

New Albany

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Catherine Whitener