Catherine Whitlock
Orlando,FL
Summary
Seeking REMOTE employment in Customer Service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proficient in Microsoft Office and CoreBridge. Expertise in resolving wide range of product and service issues speedily and satisfactorily.
Overview
43
43
years of professional experience
Work History
Customer Service/Purchasing /Sales Assistant
American Graphix Solutions
Winter Park, FL
04.1996 - Current
- Delivered superior customer service to retain existing customers and attract future customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving issues.
- Determined customer needs and interests to recommend products and services to customers.
- Worked independently with minimal supervision.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Prioritized tasks and projects to meet tight deadlines.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Exceptional computer skills
- Liaised between clients and support team to quickly resolve issues.
- Quoted prices, credit terms and other bid specifications.
- Entered orders into accounting software and follow orders through production.
- Create invoices and follow up on payments.
- Listen to clients and help them to understand all aspects of their projects and guide them to assure they are completely satisfied.
- Maximized sales through effective client relationship development, resulting in consistent ranking in top 95% of team
Copy & Offset Printing Manager
American Blueprinting & Supply, Inc
Winter Park, FL
05.1981 - 04.1996
- Hired employees to work in production, scheduled work production, created employees work schedules, help in production when needed, worked with clients on incoming orders
- Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
- Increased profits through effective employee training and troubleshooting profit loss areas.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Resolved issues quickly to maintain productivity goals.
Bookkeeper/Accounting
Maranatha Fellowship Church
Winter Park, FL
05.2020 - Current
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
- Receive invoices, verify for accuracy and make payments to vendors
- Create annual budgets
- Completed payroll for employees and maintained detailed records of procedures.
Education
Valencia Community College
Orlando, FLHigh School Diploma -
Edgewater High School
Orlando, FLSkills
- Proactive and Self-Motivated
- Attention to Detail
- Time Management
- Customer Relations
- Precision and Accuracy
- Relationship Building
- Microsoft Office
- Purchase Orders
- Inventory Management
- Bill Payment and Recordkeeping
- Data Entry and 10-Key
- Financial Recordkeeping
Timeline
Bookkeeper/Accounting
Maranatha Fellowship Church
05.2020 - Current
Customer Service/Purchasing /Sales Assistant
American Graphix Solutions
04.1996 - Current
Copy & Offset Printing Manager
American Blueprinting & Supply, Inc
05.1981 - 04.1996
Valencia Community College
High School Diploma -
Edgewater High School