Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Quote
Timeline
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Catherine Whitten

Catherine Whitten

Longwood,US

Summary

Customer Service Representative with 12+ years of experience. Positive team player with notable communication and time management abilities. Skilled in handling high volume calls with first call resolution.

Overview

11
11
years of professional experience

Work History

Healthcare Customer Service Representative

Alignment Health USA
Remote
06.2023 - 04.2024
  • Scheduled patient appointments aligning with provider availability and patient needs, enhancing satisfaction.
  • Ensured patient confidentiality by adhering to HIPAA guidelines, maintaining trust and compliance.
  • Streamlined communication between patients and providers, improving care coordination

Data Entry Specialist

Alorica
Remote
01.2022 - 06.2022
  • Entered customer data, including demographics and contracts, ensuring accuracy and consistency.
  • Analyzed and integrated complex data sets into centralized systems.
  • Pioneered new data entry protocols that reduced processing time by 15%

Customer Service Specialist

BroadPath Healthcare Solutions
Remote
08.2021 - 01.2022
  • Managed over 500 daily calls, ensuring HIPAA compliance and resolving customer inquiries promptly.
  • Handled patient accounts, billing, and scheduling with high accuracy and efficiency.
  • Delivered personalized support, resolved issues quickly and maintained high customer satisfaction.

Customer Service Specialist

Inktel Contact Center Solutions
Remote
12.2020 - 05.2021
  • Enhanced community engagement and trust through effective public relations efforts.
  • Facilitated COVID-19 vaccination appointments, boosting public health initiatives.
  • Managed 300-400 daily inbound calls, significantly increasing vaccination rates.

Operations Manager

Belk
Palm Coast, FL
04.2013 - 01.2020
  • Implemented advanced inventory systems, cutting processing times by 30%.
  • Enhanced stock management accuracy, reducing shrinkage by 15% in the first year.
  • Revised back-office operations to enable scalable, efficient growth.
  • Monitored and improved efficiency of processes, team performance, and customer service.

Education

Associate of Science - Environmental Science

Seminole State College of Florida
Sanford, FL

Skills

  • Team Collaboration
  • Flexible Schedule
  • First Call Resolution
  • Data Integrity
  • High Volume Calls
  • Healthcare industry understanding
  • Phone and Email Etiquette
  • De-Escalation Techniques
  • CRM Software

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Remote

Quote

Everyone you will ever meet knows something you don't.

Timeline

Healthcare Customer Service Representative

Alignment Health USA
06.2023 - 04.2024

Data Entry Specialist

Alorica
01.2022 - 06.2022

Customer Service Specialist

BroadPath Healthcare Solutions
08.2021 - 01.2022

Customer Service Specialist

Inktel Contact Center Solutions
12.2020 - 05.2021

Operations Manager

Belk
04.2013 - 01.2020

Associate of Science - Environmental Science

Seminole State College of Florida

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Catherine Whitten