Catherine Wilcox
Birmingham,AL
Summary
Professional with extensive experience in managing field operations. Strong focus on team collaboration and achieving results. Demonstrated expertise in problem-solving and strategic planing with an ability to adapt to changing needs and priorities. Skilled in project management, team leadership and customer focused. Known for reliability and effective communication.
Overview
32
32
years of professional experience
Work History
Field Manager
American Greetings
09.2020 - Current
- Recruited, interviewed and hired employees to meet territory needs.
- Facilitated training sessions for newly hired merchandisers to prepare them in managing their assigned routes and assigning a peer to new hires for positive engagement.
- Performed consistent audits to identify positives and opportunities of a customer's account and merchandiser's scope of work and efficiencies.
- Established strong relationships with store management in our accounts.
- Implemented numerous store remodels/revisions (from start to finish) coordinating with our internal partners, shipping, store realty leads, install crew and building a team to take down and set product to facilitate smooth project progressions.
- Consistently exceeded performance objectives by leveraging extensive industry experience and effective leadership skills in managing teams.
- Optimized team performance through ongoing coaching, training, and development initiatives.
- Tracked key performance indicators to effectively manage resources and maximize sales.
- Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
- Conducted regular on-site audits and merchandiser's one-on-one to ensure compliance with safety standards and service call efficiencies.
- Streamlined communication between field and upper management, ensuring concerns and updates were effectively relayed.
- Cultivated positive work environment, addressing team concerns promptly and encouraging open communication.
- Maintain adherence to timelines for expense reports and mileage.
- Led team meetings to discuss schedules and upcoming projects and assess strategies for improvement after each project, fostering culture of continuous learning and adaptation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Store Manager
Kate Spade New York
09.2013 - Current
- Company Overview: Kate Spade New York is a speciality retailer of handbags, stationary, clothing, shoes, jewelry, watches, eyewear, tabletop, fragrance and gifts and listed under the ticker symbol (KATE) with an enterprise value of 4.91 billion
- As store leader, our team consistently exceeded kpis and monthly plan
- Build and maintain customer clientele through relationships with customers and special event planning
- Managed daily store operations and personnel, which includes schedules, payroll, training, staff development, one-on-one feedback, shipment processing, productivity, hiring, and team retention.
- Managed inventory control, cash control, and store opening and closing procedures.
- Responsible for monthly floor set implementation and maintaining company visual standards
- Monitor and execute inventory received into or shipped from store and safeguard assets of the store with inventory results below company average
- Develop and execute initiatives to create brand awareness in the community for continued growth
- Lead by example with the ability to motivate and inspire team
- Continually exceed personal sales goals through customer outreach and connections
- Excel in all areas of customer service with daily affirmation from customers, verbally and written,
- Maintained a clean, safe environment for customers and employees.
Legislative Coordinator/Paralegal
Springleaf Financial Services
10.2002 - 07.2012
- Company Overview: Springleaf Financial Services is a financial services lender and insurance provider listed on NYSE under the ticker symbol LEAF with revenue of 523.8 billion
- LEAF operates with 900 branches including Puerto Rico and USVI
- Springleaf Financial Services is formerly known as AIG/American General Finance before being acquired by Fortress Investment Group in 2010
- Assist Contract Lobbyist and Staff Lobbyists nationwide on legislative issues;
- Daily communication with field lobbyist and upper management on legislative changes and updates;
- Utilize and process updated information from our Membership Trades and other Resources;
- Manage Legislative Tracking Report to track all industry legislation; utilize on-line Legislative engines;
- Prepare and distribute reports to AGFS's Staff Attorneys of Enacted Legislation from Finance to Privacy;
- Assisted in HQ Operations on project such as HAMP, NMLS Licensing and Sarbanes Oxley for a 900-branch office network
- Proficient in Internet searches on accessing state compliance updates and industry articles searches across the 26 states and federal regulation;
- Proficient to Excellent User in Excel and Word programs along with Outlook and PowerPoint;
- Ability to quickly adapt to a changing environment and possess excellent problem solving skills-Highly analytical-Detail and Results Oriented;
- Self manage on various projects and served on teams with Operations and Legal Departments
- Manage office by tracking Expenses, reconciling credit card statements, ordering office supplies and day-to-day operations; responsible for processing department's payments and records;
- Schedule Travel; maintain Filing System and Reports; track lobbying expenses and file state/federal Lobbying Reports; process (Corporate) Campaign Contributions
- Springleaf Financial Services is a financial services lender and insurance provider listed on NYSE under the ticker symbol LEAF with revenue of 523.8 billion
- LEAF operates with 900 branches including Puerto Rico and USVI
- Springleaf Financial Services is formerly known as AIG/American General Finance before being acquired by Fortress Investment Group in 2010
Retail Approval Center Supervisor
AIG (American General Finance)
02.2001 - 10.2002
- The primary function of the Retail Approval Center is to process retail credit applications for merchants nationwide; approve or deny credit applications and assign credit limits
- Responsible for daily supervision of 20 Retail Approval Center employees
- Assist in recruiting, hiring and training department personnel
- Prepared monthly performance evaluations and annual reviews of my direct reports
- Establish standards and monitor work volume and processing times
- Ability to problem solve with merchants nationwide and exercised good judgment in fast-paced environment
- Performed opening and closing procedures while working various retail shifts
Event Coordinator
March of Dimes
10.2000 - 02.2001
- Actively recruited area businesses to increase sponsorship
- Prepared sponsorship proposals and follow-ups to collect monies and prizes from sponsors
- Scheduled and attended monthly meetings with team captains to implement ideas to reach fundraising goals
- Plan and create bi-monthly newsletter for the six walk sites in southwest Indiana
- Recruit and organize teams in southwest Indiana division to maximize funds for 2001 goals
Transportation Sales
CH Robinson Worldwide
08.1999 - 09.2000
- Maintained top sales position in branch office, which covered Southwest IN, southeast IL and KY
- Took over the lowest profit-making zone, the Northeast destinations, and increased office revenues more than 50% within one-year, providing business-to-business services
- Independently negotiated competitive contracts and rates daily
- Increased customer base through cold calls
- Highly utilized all communication skills from presentation to problem solving
- Detail-oriented to cover all aspects of freight shipments
Mortgage Loan Processor
Old National Bank
07.1993 - 02.1999
- Independently calculated loans, including ordering credit reports, appraisals and title work
- Reviewed credit reports for ratios, credit history and FICO scores
- Prepared mortgage documents and closing figures
- Managed numerous accounts efficiently from application to closing
- Direct contact with customers with a high emphasis on customer satisfaction
- Worked with customers to obtain all needed items for processing their mortgage applications
- Maintained product knowledge of all details of the mortgage transaction
- Disbursed and balanced monetary funds of all mortgage transactions
- Researched judgments & liens to have clear title on property for closing
Education
B.S. - Business Administration, Marketing, Paralegal Courses
University of Evansville
Evansville, IN05.1997
Skills
- Project Management
- Field Operations Management
- Team Leadership
- Inventory Management
Timeline
Field Manager
American Greetings
09.2020 - Current
Store Manager
Kate Spade New York
09.2013 - Current
Legislative Coordinator/Paralegal
Springleaf Financial Services
10.2002 - 07.2012
Retail Approval Center Supervisor
AIG (American General Finance)
02.2001 - 10.2002
Event Coordinator
March of Dimes
10.2000 - 02.2001
Transportation Sales
CH Robinson Worldwide
08.1999 - 09.2000
Mortgage Loan Processor
Old National Bank
07.1993 - 02.1999
B.S. - Business Administration, Marketing, Paralegal Courses
University of Evansville
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