Summary
Overview
Work History
Education
Skills
Certification
Timeline
Catherine Williams

Catherine Williams

Stafford,TX

Summary

Accomplished Senior Product Manager with a proven track record of delivering major projects, steering organizational transformations, and implementing innovative technical solutions for industry-leading organizations. With hands-on experience in defining and driving global business strategies, I excel in high-volume environments and has the ability to navigate ever-changing business needs while continuously improving operations and driving profitability.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Sr. Product Manager - Enterprise Applications

Motion Recruitment Partners
03.2023 - 03.2024
  • Worked closely with business stakeholders, IT teams, and 3rd party technology partners to enable integrations with other applications, prioritize applications backlogs, ensure that the applications met the needs of the business and aligned with the company’s overall strategy
  • Lead merger of multiple business lines into one Applicant Tracking System saving over $500,000/yr
  • Established new way of working with template on merging business lines into ATS for efficiency and cost saving
  • Improved Help Desk tickets and started weekly releases for ATS including training and release notes.

Senior Product Manager

Ingenovis Health
01.2022 - 11.2022
  • Part of initial startup team of Product Managers for the company
  • Responsible for integrating legacy applications into upgraded off the shelf solution with custom APIs and configurations with the goal of being quick to placement for health care recruiting team
  • Worked with internal operations teams, internal IT teams, and multiple consultant vendors
  • Lead and launched VMS project that was stagnant for 6 months, allowing recruiters to have access to more jobs with more efficient information which increased job time to market by 25%
  • Managed recruiting process integration from legacy application into off the shelf with custom applications that also integrated with other solutions
  • Implemented PII protocols for recruiting staff
  • Implemented agile process for Help Desk tickets.

Senior Product Manager

Amadeus Hospitality
10.2017 - 12.2021
  • Responsible for bringing innovative web-based applications to market, specializing in customer efficiency, and increasing conversion rates by 25%
  • Increased product adoption by identifying customer needs and developing innovative product features
  • Improved user experience by collaborating closely with design and development teams on UI/UX enhancements
  • Led the entire Product Lifecycle, from global requirement gathering and prioritization to defining product vision
  • Completely revised and enhanced the revenue management experience, implementing time saving efficiency and 10% cost savings in technology
  • Conducted comprehensive training for customer support teams, improving customer satisfaction scores by 20%
  • Conduct interactive betas with clients to test market success of new products
  • Lead Product Innovation update bi-weekly corporate call
  • Document processes and procedures for product team

Business Analyst

Amadeus/Travelclick
01.2016 - 10.2017
  • Collaborate with customer facing departments and subject matter experts to provide solutions for both the internal and external customer
  • Understand needs of the business stakeholders with respect to budgets, timelines, and client needs
  • Developed high quality business requirements and produced User Experience mock-ups for customer and client facing applications based on analysis between the business and SMEs for technology to develop and release
  • Provided business requirements and screen mock-ups for next generation Central Reservation System
  • Worked across multiple divisions to deliver a single sign on interface to efficiently provide clients a unified experience.


Quality Assurance Lead

Travelclick
03.2013 - 12.2015
  • Managed offshore QA team with release planning and test execution
  • Continued to review requirements and contribute solutions to new and existing products
  • Continued to write and execute test scripts
  • Tested across multiple platforms both online (all browsers) and mobile
  • Manage work load in Rally Agile testing tool
  • Lead the QA testing for all major releases for both the central reservation system, booking engines, and call center
  • Trained offshore team on application and testing processes.

User Acceptance Testing Manager

Travelclick
03.2006 - 03.2013
  • Contributed to projects from conception to launch, including requirements gathering with clients, document analysis for the business, working with IT Developers, and validating the delivered product meets both internal and external customer needs
  • Wrote business test cases that take the user through the journey of the application for testers
  • Conducted UAT on two generations of hotel booking engines
  • Conducted UAT on updated Central Reservations System
  • Conducted UAT on the mobile application and several client product migrations for over 4000 clients worldwide.
  • Accomplished multiple tasks within established timeframes

Service Delivery Manager

TravelClick
03.2004 - 03.2006
  • Bridged the gap between Sales and Implementations
  • Supported Sales as a subject matter expert, assisting with RFPs and any specific questions potential clients may have about the ChannelManagement applications
  • Implemented and supported new clients onto the ChannelManagement platform.

Education

Bachelor of Science (B.S.) - Hotel and Restaurant Management

University of Houston

Skills

  • Agile Methodology
  • Requirements Gathering
  • Software Product Management
  • Roadmap Creation
  • Business Analysis
  • Process Improvement
  • Creative Product Solutions
  • Strategic Planning
  • Client Relations
  • Assessment & Analytics
  • Leadership
  • Training
  • Product Launches
  • Cross-Functional Collaboration

Certification

PRODUCT OWNER CERTIFICATION, SIX SIGMA GLOBAL INSTATUTE, 68125081

https://certificates.sixsigmaglobalinstitute.com/baf1c9a5-d6ef-4df1-b4d8-9e3f4688948a

Timeline

Sr. Product Manager - Enterprise Applications - Motion Recruitment Partners
03.2023 - 03.2024
Senior Product Manager - Ingenovis Health
01.2022 - 11.2022
Senior Product Manager - Amadeus Hospitality
10.2017 - 12.2021
Business Analyst - Amadeus/Travelclick
01.2016 - 10.2017
Quality Assurance Lead - Travelclick
03.2013 - 12.2015
User Acceptance Testing Manager - Travelclick
03.2006 - 03.2013
Service Delivery Manager - TravelClick
03.2004 - 03.2006
University of Houston - Bachelor of Science (B.S.), Hotel and Restaurant Management

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Catherine Williams