Summary
Overview
Work History
Education
Skills
Websites
Ux Design Projects
Timeline
Generic

Catherine Williams

Brush,CO

Summary

Dynamic Customer Experience Specialist with a strong foundation in UI/UX design from Springboard. Proven ability to enhance user satisfaction through effective problem-solving and active listening at Love's. Skilled in wireframing and usability testing, I excel in creating intuitive interfaces that meet diverse user needs.

Overview

6
6
years of professional experience

Work History

Customer Experience Specialist (Deli Host)

Love's
Brush, USA
07.2023 - Current
  • Leveraged customer service skills to excel in user-centered design, UX research, and UI design.
  • Applied active listening and empathy from customer interactions to UX research and user interviews.
  • Utilized attention to detail in order preparation for interface consistency and usability in UI design.
  • Developed problem-solving instincts to identify and resolve user pain points in product design.

UI/UX Design Certificate Candidate

Springboard
Los Angeles, USA
09.2024 - 07.2025
  • Company Overview: UI/UX Design Certificate Program.
  • Acquired extensive hands-on experience through 700+ hours of coursework and project completion.
  • Developed expertise in information architecture, sketching, and wireframing.
  • Gained practical knowledge of industry-standard UI/UX tools and techniques.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Patient Financial Services Representative

Banner Health
Brush, USA
05.2023 - 06.2023
  • Led patients through complex billing and insurance processes, developing essential communication skills for user-centered design.
  • Simplified technical healthcare language for diverse populations, informing intuitive interface design.
  • Navigated large healthcare systems, building a systems-thinking mindset crucial for mapping out user flows.

Teacher - 3rd Grade

Beaver Valley Elementary Re-2J
Brush, USA
08.2022 - 05.2023
  • Company Overview: Brush School District Re-2J
  • Crafting engaging learning experiences for diverse students at Brush School District Re-2J, I honed my skills in simplifying complex content and assessing student understanding.
  • Developed engaging learning experiences tailored to diverse learning styles.
  • Simplified complex academic content into digestible, age-appropriate lessons.
  • Continuously assessed student understanding and iterated teaching strategies.
  • Brush School District Re-2J

Preschool Teacher

Thomson Primary Re-2J
Brush, USA
03.2021 - 05.2021
  • Company Overview: Brush School District Re-2J
  • As a Lead Preschool Teacher at Brush School District Re-2J, I focused on designing developmentally appropriate activities for young learners, emphasizing user-centered experience design.
  • Observed and responded to student behaviors in real time, refining research and iteration skills for usability testing and design refinement.
  • Created visually engaging and accessible learning environments, reinforcing principles of visual hierarchy, color theory, and interaction design.
  • Brush School District Re-2J

Substitute Teacher

Beaver Valley Elementary Re-2J
Brush, USA
10.2019 - 03.2021
  • Company Overview: Brush School District Re-2J
  • In my role as a Substitute Teacher at Brush School District Re-2J, I honed my skills in adapting to diverse classroom environments, delivering clear instructions, and adjusting lesson plans on the fly.
  • These experiences have equipped me with the flexibility and empathy needed for UX research and design.
  • Brush School District Re-2J

Education

UI/UX Design Career Track Certificate - UI/UX methodologies and technologies

Springboard
Los Angeles, CA
07-2025

BS - Graphic Arts Management

Ball State University
Muncie, Indiana
05.2000

Skills

Key UI/UX skills

  • User research
  • Wireframing
  • Prototyping
  • UI design
  • Interaction design
  • Information architecture
  • Usability Testing
  • Design tools: proficient in software like Figma, Miro, Adobe XD, Sketch, and other UI/UX design tools

Soft skills

  • Communication
  • Collaboration
  • Problem-solving
  • Design thinking
  • Empathy
  • Research
  • Creativity
  • Attention to detail
  • Planning and organization

Ux Design Projects

Balanced Bite – Diabetes Management App, UX/UI Designer, Springboard UX Design Certificate Program, Designed a mobile application to support individuals with diabetes through personalized meal planning, nutritional guidance, and community engagement. Conducted user research, created personas, and developed wireframes and high-fidelity prototypes. Integrated features such as recipe search with glycemic index filters, access to certified nutritionists, and a peer support forum to promote user wellness and engagement.

Timeline

UI/UX Design Certificate Candidate

Springboard
09.2024 - 07.2025

Customer Experience Specialist (Deli Host)

Love's
07.2023 - Current

Patient Financial Services Representative

Banner Health
05.2023 - 06.2023

Teacher - 3rd Grade

Beaver Valley Elementary Re-2J
08.2022 - 05.2023

Preschool Teacher

Thomson Primary Re-2J
03.2021 - 05.2021

Substitute Teacher

Beaver Valley Elementary Re-2J
10.2019 - 03.2021

UI/UX Design Career Track Certificate - UI/UX methodologies and technologies

Springboard

BS - Graphic Arts Management

Ball State University

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Catherine Williams