Catherine Wilms
Spring
Summary
Dedicated billing clerk with almost 15 years in the automotive industry. I am detail-oriented and organized with experience in the billing process and finalizing deals accurately. I have strong analytical skills to identify and resolve discrepancies efficiently. I am excited to join a dynamic and forward-thinking automotive company like yours, and am eager to contribute to your continued success.
Overview
15
15
years of professional experience
Work History
Office Manager
Honda of Tomball
Tomball, TX
07.2019 - 03.2024
- Supervise and assist accounting staff to ensure they had all they need to excel.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Reconciled schedules and corrected any discrepancies related to sales, service and parts.
- Assist HR with onboarding all new employees and ensure all required documents for hiring were present and complete.
- Review all sales deals to ensure accuracy and completion.
- Upload positive pay and receipt all funding notices.
Deal Coster/Biller
Pohanka Automotive Group
Chantilly, VA
03.2015 - 07.2019
- Review all deals for accuracy and completeness.
- Process billing accurately and efficiently for 200-500 deals new/used in CDK.
- Submit documents needed for funding to banks.
- Receipt all car deal fundings and aftermarket payments/debits.
- Review and submit all aftermarket and process cancellations.
- Process trade payoff checks and mail to appropriate lenders.
- Complete floorplan payment daily.
- Generate and maintain sales commission reports
Accounting Admin
Pohanka Automotive Group
Chantilly, VA
02.2014 - 03.2015
- Enter all new vehicle invoices accurately.
- Process and bill all dealer trades.
- Send MCO's for DX and ensure we received the correct and completed MCO from other dealer.
- Ensure deal jackets contain all necessary paperwork for funding, including contracts, titles, payoff info, and supporting documents.
- Double-check for missing signatures, incorrect figures, or compliance red flags before submission.
Receptionist
Pohanka Automotive Group
Chantilly, VA
08.2009 - 02.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
Education
High School Diploma -
Fauquier High School
Skills
- Customer service
- Organizational skills
- Data Entry
- Attention to detail
- Office administration
- MS Excel
Timeline
Office Manager
Honda of Tomball
07.2019 - 03.2024
Deal Coster/Biller
Pohanka Automotive Group
03.2015 - 07.2019
Accounting Admin
Pohanka Automotive Group
02.2014 - 03.2015
Receptionist
Pohanka Automotive Group
08.2009 - 02.2014
High School Diploma -
Fauquier High School