Catherine Wilson
McAllen,TX
Summary
Hardworking and reliable driver with strong ability. Highly organized, proactive and punctual with team-oriented mentality. Enthusiastic driver with experience effectively delivering packages on time and in great condition. Reliable with outstanding interpersonal and time management skills. Proven history applying hard work and dedication . Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record. Experienced in assembling carts and selecting instruments and supplies for procedures. Competent in performing and documenting test results, restocking supplies and managing records. Focused on working quickly and accurately to maintain efficient facility operations. Systematic professional with exceptional organizational, planning and multitasking abilities. Specializing in decontaminating and sterilizing instruments for use in medical procedures. Positive and upbeat with a team-oriented attitude.
Overview
10
10
years of professional experience
Work History
Amazon Flex Driver
Amazon
12.2022 - Current
- Utilized street maps to plan and determine most efficient routes.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Notified customers of delays to decrease calls to support.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Handled merchandise in accordance with product handling standards.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Navigated routes with relevant map programs and GPS systems.
- Contacted customers prior to delivery to coordinate delivery times.
- Loaded and unloaded vehicle at distribution center and delivery address.
- Conducted emergency vehicle repairs to restore safety and dependability.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
Certified Sterile Processing Technician
UHS
10.2022 - Current
- Collaborated with the surgical team, providing timely delivery of sterile equipment during surgeries.
- Played a crucial role in maintaining Joint Commission accreditation through adherence to best practices in sterile processing operations.
- Assisted in reducing surgical delays, swiftly addressing any issues related to missing or damaged instruments.
- Achieved consistent quality outcomes, closely following manufacturer guidelines for reprocessing reusable medical devices.
- Upheld regulatory requirements, diligently performing biological monitoring tests on sterilizers regularly.
- Assured instrument availability by managing inventory and promptly restocking supplies as needed.
- Improved patient safety by ensuring all surgical instruments were properly sterilized and assembled.
- Ensured optimal functioning of sterilization equipment through regular maintenance checks and calibration as required.
Sterile Processing Technician
Rio Grande Regional Hospital
03.2023 - 08.2023
- Wrapped trays, instrument packs, and sets.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
- Verified and maintained proper documents and records for sterilization.
- Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order
Dental Assistant
Dental Express
08.2018 - 01.2019
- Educated patients on treatment procedures and post-procedure home care.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Laid out dental instruments and equipment before procedures.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Checked with participants throughout procedures to help alleviate anxiety.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Assisted dentist during examinations by retracting patient's cheeks and tongue.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Documented patient records with procedures performed and added notes taken to charts.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
Dental Assistant
RGV Smiles
05.2018 - 07.2018
- Educated patients on treatment procedures and post-procedure home care.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Laid out dental instruments and equipment before procedures.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Checked with participants throughout procedures to help alleviate anxiety.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Explained dental services and payment plans to help patients make informed decisions.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Assisted dentist during examinations by retracting patient's cheeks and tongue.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Documented patient records with procedures performed and added notes taken to charts.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
Admistration Receptionist
Ricks moving and storage, N & R thrift store
01.2015 - 06.2016
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Scheduled and confirmed appointments and meetings for management team.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Scheduled and confirmed appointments.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Supplied callers with office address and directions, employee email addresses and phone.
Salesperson
Lazyboy
10.2015 - 05.2016
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Acquired new customers and identified unique needs to deliver relevant products.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Developed eye for detail and suggested accessories to complement purchase.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Contacted new and existing customers to outline benefits of products.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Monitored customer order process and addressed customer issues.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Education
Dental Asissting Certifate - Healthcare
The College of Health Care Professions
Mcallen, TX07.2018
High School Diploma -
Memorial High School
Mcallen, TX06.2010
Skills
- Verbal and Written Communication
- Retail Sales Customer Service
- Credit Card Payment Processing
- Relationship Building
- Time Management
- Valid Driver's License
- Documentation and Recordkeeping
- Calm Under Pressure
- Punctual and Reliable
- Customer Service
- Delivery Verification
- Ability to Lift 50 Pounds
- Communication and Interpersonal Skills
- Decontamination and Sanitation
- Sterility Procedures
- Equipment and Instrument Sterilization
- Ordering Supplies
Timeline
Sterile Processing Technician
Rio Grande Regional Hospital
03.2023 - 08.2023
Amazon Flex Driver
Amazon
12.2022 - Current
Certified Sterile Processing Technician
UHS
10.2022 - Current
Dental Assistant
Dental Express
08.2018 - 01.2019
Dental Assistant
RGV Smiles
05.2018 - 07.2018
Salesperson
Lazyboy
10.2015 - 05.2016
Admistration Receptionist
Ricks moving and storage, N & R thrift store
01.2015 - 06.2016
Dental Asissting Certifate - Healthcare
The College of Health Care Professions
High School Diploma -
Memorial High School
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