Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Barista

Catherine Windecker

San Antonio,TX

Summary

Dynamic professional with a proven track record at Halcyon Restaurant, skilled in new hire training and exceptional customer service. Recognized for enhancing team performance through tailored coaching and fostering a welcoming environment. Detail-oriented and collaborative, I effectively streamlined processes to improve efficiency and elevate the overall customer experience.

Overview

20
20
years of professional experience

Work History

Barista

Halcyon Restaurant
07.2021 - 02.2025
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Customized training strategies based on individual barista knowledge, experience, and strengths.
  • Handled cash and processed payments accurately to avoid errors.
  • Boosted company reputation by maintaining a clean, efficient, and inviting café environment.

Library Associate III

Palm Beach County Library System
07.2005 - 04.2021
  • Volunteer Coordinator for 12-15 volunteers, establishing repoire with each and every volunteer, therefore making them feel comfortable in their environment.
  • Contributed to annual budget planning by analyzing usage data and making recommendations related to resource allocation.
  • Facilitated educational workshops on topics such as psychology and folktales.
  • Increased membership numbers through targeted outreach efforts aimed at underrepresented groups within the community.
  • Established positive relationships with local schools via outreach activities that promoted literacy initiatives within the community.
  • Streamlined book circulation process for improved efficiency and reduced wait times for patrons.
  • Contributed to a positive workplace culture by actively participating in staff meetings, professional development opportunities, and team-building activities.
  • Provided reference assistance to patrons, utilizing various print and digital sources to answer questions accurately and efficiently.
  • Enhanced library user experience by providing exceptional customer service and assisting with information requests.
  • Provided computer assistance to help patrons access needed resources.

Education

Bachelor of Science - Psychology

University of Florida
Gainesville, FL
06-1999

Skills

  • Scheduling proficiency
  • Engaging interpersonal skills
  • Detail-oriented analysis
  • Collaborative team member
  • Active listener
  • New hire training
  • Exceptional customer service

Accomplishments

  • Supervised 15 volunteers and coordinated placement based on department needs and volunteers skills.

Interests

  • Camping
  • Acting and Theater
  • Watching Movies and TV Shows
  • Reading
  • Astrology

Timeline

Barista

Halcyon Restaurant
07.2021 - 02.2025

Library Associate III

Palm Beach County Library System
07.2005 - 04.2021

Bachelor of Science - Psychology

University of Florida

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Catherine Windecker