Catherine Winton
Yamhill
Summary
Dynamic Dispatcher with proven expertise at Beaverton School District, excelling in high-pressure environments. Skilled in data entry and decision-making, I effectively managed driver communications and resolved conflicts, enhancing operational efficiency. Recognized for maintaining strong relationships and delivering exceptional customer service while ensuring timely and safe transit operations.
Overview
31
31
years of professional experience
Work History
Dispatcher
BEAVERTON SCHOOL DISTRICT
Beaverton
10.2013 - Current
- Excelled in multitasking to manage a high call volume with professionalism and efficiency.
- Proficiently used computer systems for data entry, tracking, and management of driver information.
- Respond quickly to emergency situations involving drivers, or vehicles.
- Monitor GPS systems for real-time tracking of vehicles during transit.
- Assist in training new staff members on dispatcher duties and responsibilities.
- Maintain positive relationships with drivers by providing helpful advice regarding route selection, or traffic conditions.
- Relay work orders, messages, or information to or from drivers by telephone or two-way radio.
- Employ sound judgment when making decisions related to dispatch operations.
- Report driver performance issues or concerns to the appropriate management for resolution.
- Handle conflict resolutions and mediation between drivers and management.
Caretaker
SINAI FAMILY HOME CARE
Beaverton
06.2013 - 09.2013
Dispatcher
FIRST STUDENT INC.
Tigard
11.2010 - 12.2012
Adult Probation/Probation Parole Officer
NEW MEXICO CORRECTIONS DEPARTMENT
Grants
06.2006 - 05.2009
- Ensured that all activities are conducted ethically and professionally in accordance with applicable laws and regulations.
- Maintained accurate records on all cases according to the agency's policies and regulations.
- Engaged regularly with public defenders, prosecutors, victims' advocates, judges, and attorney general's office staff regarding issues pertaining to cases.
- Advocated for offender rights while maintaining the safety of victims where possible.
- Provided guidance and support to new officers while on duty.
- Adjudicated cases related to violations of probation and parole conditions, using established legal guidelines and procedures.
- Conducted investigations to determine the potential risk of re-offending by offenders, and provided reports to relevant authorities.
- Monitored compliance with court orders, probation, and parole rules through home visits, field contacts, phone calls, and drug testing.
- Provided individualized supervision plans tailored to the needs of each offender, including referrals to appropriate resources such as substance abuse counseling or job training programs.
- Assessed criminal behavior patterns in order to identify areas of risk, and develop strategies for successful rehabilitation.
Program Coordinator
MOSAIC LIFE CARE
Grants
04.2002 - 05.2006
- Collaborated with internal teams across departments to ensure the effective operation of the program.
- Facilitated program meetings, conferences, and workshops.
- Identified and implemented program improvements to enhance performance.
- Developed and maintained relationships with stakeholders to ensure successful program implementation.
- Created and managed budgets to support program activities.
- Assisted with grant writing efforts by researching funding opportunities and preparing applications.
- Ensured that all deliverables were completed according to schedule, while adhering to the quality standards set forth by management.
- Oversaw all aspects of staffing, from initial hiring and training to performance evaluations, conflict resolution, and, when necessary, employee separations.
Case Manager
CORRCTIONS CORPORATION OF AMERICA
Milan
01.2000 - 03.2002
- Participated in team meetings to discuss case management strategies for individual cases.
- Educated inmates on available community resources and how to access them effectively.
- Maintained accurate records of inmates' progress and documentation of all contacts with inmates.
- Intake screening of incoming inmates.
Program Director
MT. TAYLOR GUIDANCE SERVICES
Grants
09.1994 - 01.2000
- Developed and managed program budgets, monitored expenses, and identified cost-saving opportunities.
- Initiated and set goals for programs based on the organization's strategic objectives.
- Evaluated program outcomes and performance against established goals and objectives.
- Led team meetings to ensure effective communication between departments and timely execution of tasks.
- Utilized strong organizational skills to prioritize workloads, meet deadlines, and exceed expectations.
- Field research.
- Interact with other state and federal agencies.
- Managed up to 40 active cases with individuals who were on probation or parole.
Education
Bachelor of Science - Business Administration
University of Phoenix
Grants, NM06-2000
Associate of Arts - Criminal Justice
New Mexico State University
Grants, NM08-1992
Skills
- Attention to detail
- Data entry
- Communication skills
- Time management
- Problem solving
- Customer service
- Decision making
- Database management
- Verbal and written communication
- Call handling
- Navigation support
- [Software] proficiency
- Driver communication
- Dispatch coordination
Timeline
Dispatcher
BEAVERTON SCHOOL DISTRICT
10.2013 - Current
Caretaker
SINAI FAMILY HOME CARE
06.2013 - 09.2013
Dispatcher
FIRST STUDENT INC.
11.2010 - 12.2012
Adult Probation/Probation Parole Officer
NEW MEXICO CORRECTIONS DEPARTMENT
06.2006 - 05.2009
Program Coordinator
MOSAIC LIFE CARE
04.2002 - 05.2006
Case Manager
CORRCTIONS CORPORATION OF AMERICA
01.2000 - 03.2002
Program Director
MT. TAYLOR GUIDANCE SERVICES
09.1994 - 01.2000
Bachelor of Science - Business Administration
University of Phoenix
Associate of Arts - Criminal Justice
New Mexico State University
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