Catherine Wright
Boca Raton,FL
Summary
Professional with experience as a Brand Ambassador at ROI, giving out free product samples, and customer engagement. Skilled in consistently achieving sales and improving customer satisfaction.
Overview
44
44
years of professional experience
Work History
Brand Ambassador
ROI
Boca Raton, FL
05.2014 - 01.2020
- Delivered public demonstrations for crowds at stores.
- Set up presentation stations, managed inventory and broke down displays at end of demonstrations.
- Maintained a professional appearance and demeanor that reflects the brand's image.
- Provided exceptional customer service to enhance brand reputation.
- Gave out product samples, coupons and pamphlets to encourage sales.
Sales Associate
Lord and Taylor, A Division of May
Boca Raton, FL
09.2013 - 05.2015
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Managed inventory and supplies to ensure materials were available when needed.
Medicare Enrollment Specialist
Humana
Louisville, KY
10.2005 - 07.2007
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Researched customer inquiries regarding eligibility for Medicare programs.
- Responded to customer inquiries related to their enrollment status or other issues.
- Processed enrollments, changes, cancellations, and terminations according to established guidelines.
- Assisted customers with completing the application process for Medicare enrollment.
- Reviewed applications to verify accuracy and completeness of information provided.
Leasing Consultant
La Fontenay Apartments
Louisville, KY
07.2003 - 07.2005
- Greeted potential tenants and provided information about the property.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Conducted background checks on applicants.
- Received rent payments and tracked transactions in accounting software.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Contacted and followed up with tenants on renewal notices.
- Updated resident data into property management software system daily.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
Administrative Secretary
Commonwealth of Kentucky
Frankfort, KY
07.1976 - 07.2003
- Provided administrative support to executive staff, including scheduling meetings and managing calendars.
- Monitored incoming emails and responded accordingly.
- Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
- Assisted with onboarding of new employees by providing orientation materials and scheduling training sessions.
- Composed, edited and typed complex memos and reports with job-related software.
- Facilitated communication between departments by distributing memos or other correspondences.
- Set up workshops and meetings by scheduling conference rooms, coordinating catering and preparing supplies.
- Greeted visitors warmly and provided assistance as needed.
- Processed invoices for payment in a timely manner according to company policies.
- Created spreadsheets, documents, presentations, reports, forms. using Microsoft Office Suite applications.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Answered phones, responded to inquiries, and directed calls appropriately.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Managed office supplies inventory and placed orders when necessary.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Education
High School Diploma -
Marion County High School
Lebanon, KY05-1972
Skills
- Product demonstrations
- Customer engagement
- Sales promotion
- Public speaking
Timeline
Brand Ambassador
ROI
05.2014 - 01.2020
Sales Associate
Lord and Taylor, A Division of May
09.2013 - 05.2015
Medicare Enrollment Specialist
Humana
10.2005 - 07.2007
Leasing Consultant
La Fontenay Apartments
07.2003 - 07.2005
Administrative Secretary
Commonwealth of Kentucky
07.1976 - 07.2003
High School Diploma -
Marion County High School
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