Catherine Younge
Redlands,CA
Summary
Versatile professional Administration Coordinator with skill sets developed through experience as an Certified Medical Assistant, Office Administrator, Customer Service representative, Political Consultant and Credit Collection Associate capable of managing multiple tasks which emphasis on retaining quality standard office operations through methods strong communication skills with exceptional Organization with proven ability to organize and accomplish a number of multiple projects with constraints Team player understanding companies and office missions and goal challenges .
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Williams-Sonoma Pottery Barn Kids, Pottery Barn, West Elm
07.2021 - Current
- Escalations agent resolving customers issues and complaints.
- Provide product information, review alternative solutions if items are out of stock.
- Successfully negotiate and appease customers using variety of methods established by William- Sonoma Inc guidelines.
- Check inventory, process returns and issue replacements and credits for damage or defective merchandise, and perform other duties assigned.
- Communicate with all hub facilities on orders and delivery changes and updates.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Handling escalations, investigate and eliminate root causes.
- Manage over 60 daily inbound and outbound calls from customers, facilities, stores businesses and delivery drivers in timely manner.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Built customer loyalty by placing follow up calls for customers who reported product issues.
Credit Associate /Data Entry Clerk
J & B Importers Inc.
08.2016 - 07.2021
- Working collaboratively with all impacted departments to ensure conformance with company-wide accounting guidelines, procedures and reporting activities.
- Reconciled discrepancies with clients.
- Record information regarding financial status of clients and status of collections efforts.
- Managed and maintain accounts totaling over $100,000.00
- Negotiated payment arrangements and insured customers maintained terms of agreement.
- Resolved customer issues, incorrectly shipped products, billing issues, and reconciled customer accounts.
- Effectively worked with all levels of management and departments, both within and outside company, to resolve various issues.
- Daily release of customer on credit holds according to company policy.
- Made decisions and recommendations about extending lines of credit.
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
- Reviewed customer files on regular basis to make sure receivables were in sound condition.
- Placed customer accounts on hold due to past due payments.
- Manage over 30 to 40 calls daily.
Office Coordinator Manager
Clear Choice Hearing Aid Center
9 2014 - 6 2016
- Manage day by day running of office
- Operating and maintaining file system.
- Handling incoming calls and inquiries of over 35 or more daily.
- Opening and closing office at end of working day.
- Work with insurance companies to process insurance claims.
- Organized records of financial transactions.
- Oversee invoices, billing, proposals, purchase and estimate.
- Restructured from manual process to full computerized office management.
- Ensuring that all information and documents is compliant for Foreign Client through Embassy.
- Marketing products to and services.
- Submit letter reports and invoices to Embassy for Foreign clients receiving services.
- Applying for lines of credits through Wells Fargo bank system for clients.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Certified Medical Assistant
Janet Vafaie, MD, FAAD Dermatology & Skin Cancer
2 2013 - 9 2014
- Schedule appointments and expedite high volume of calls of over 50 daily.
- Authorized insurance eligibility and coordinate daily pharmaceutical matters.
- Prepared specimen collection for laboratory pick-up.
- Prepared patients for cosmetic procedures.
- Follow up patients recovery after procedures, also informed patients on lab results.
- Insured that all patients filled required registration forms and evaluate for accuracy of information
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Political Consultant
Kimball Petition Management
11 2010 - 10 2012
- Served as non-partisan political consultant.
- Gathered over 1000's of signatures for state and local initiatives, referendum and plebiscites.
- Completed petition circulations and verified signatures.
- Processed and stored petition results pertaining to all industries that require field surveys, particularly in political arena.
- Conducted research, gathered information from multiple sources and presented results.
Certified Medical Assistant
Dr. Carla E. Herriford M.D. Dermatology, Cosmetic/Plastic
9 2006 - 10 2010
- Schedule appointments and expedite high volume of calls of 40 or more daily.
- Prepared specimen collection for laboratory pick-up.
- Prepared patients and assisted Doctor with both laser procedures, and cosmetic procedures (hair, and tattoo removal, Botox, vain treatment, and Dermal fillers).
- Ordered and restocked office supplies as well as blended Doctor's special creams and solutions.
- Follow up patients recovery after procedures, also informed patients on lab results.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Verified and created claim numbers by communication with various insurance companies.
- Obtained client medical history, including medication information, symptoms and allergies.
- Maintained detailed records of test results by entering data and patient information into computer.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Education
Associate of Science - Registered Nursing
Florida National University (FNU)
Miami FL12.2021
Certified Medical Assistant Certificate - Certified Medical Assistant Program: GPA 4.0
United Education Institute
Los Angeles, CA08.2006
Associate of Science - Pre-Law
Moorpark College
Moorpark, CA10.2004
Skills
- Type 50 words PM
- Strong written and verbal Communication
- Accounts Receivable
- Microsoft office, word, Excel, Quick books pro, ICD-9
- Credit, Collections
- Medical Billing And Coding
- Word processing
- Patient charting
- Proofreading
- Office administration
- Insurance eligibility
- Medical terminology
- Data Entry
- Call Center Operations/ Inbound & Outbound
- Customer Service
- Microsoft Outlook
- Administrative and Office Support
Timeline
Customer Service Representative
Williams-Sonoma Pottery Barn Kids, Pottery Barn, West Elm
07.2021 - Current
Credit Associate /Data Entry Clerk
J & B Importers Inc.
08.2016 - 07.2021
Office Coordinator Manager
Clear Choice Hearing Aid Center
9 2014 - 6 2016
Certified Medical Assistant
Janet Vafaie, MD, FAAD Dermatology & Skin Cancer
2 2013 - 9 2014
Political Consultant
Kimball Petition Management
11 2010 - 10 2012
Certified Medical Assistant
Dr. Carla E. Herriford M.D. Dermatology, Cosmetic/Plastic
9 2006 - 10 2010
Associate of Science - Registered Nursing
Florida National University (FNU)
Certified Medical Assistant Certificate - Certified Medical Assistant Program: GPA 4.0
United Education Institute
Associate of Science - Pre-Law
Moorpark College
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