Catherine Zack
Tucson,Arizona
Summary
Reliable Shift Leader with 15 years in Restaurant and Food Service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
The Centers For Habilitation
Tucson, AZ
09.2023 - Current
- Implemented policies and standard operating procedures for continuous improvement.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced team productivity by implementing efficient shift scheduling and training of employees.
Food Service Supervisor
Amphitheater School District
Tucson Estates, AZ
07.2015 - 09.2023
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Reviewed and approved employee schedules and timesheets.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Controlled food costs and managed inventory.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Crew Member
Wendy's
Tucson, AZ
03.2016 - 10.2019
- Worked well with teammates and accepted coaching from management team.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Passionate about learning and committed to continual improvement.
Education
General Studies
Orvill H. Platt High School
Meriden06.1981
Skills
- Operations Management
- Quality Assurance Controls
- Documentation And Reporting
- Performance monitoring
- Purchasing and procurement
- POS System Operation
- Policy Enforcement
- Workplace Safety
Timeline
Shift Supervisor
The Centers For Habilitation
09.2023 - Current
Crew Member
Wendy's
03.2016 - 10.2019
Food Service Supervisor
Amphitheater School District
07.2015 - 09.2023
General Studies
Orvill H. Platt High School