Catherine Zajac
West Babylon
Summary
Reliable professional with experience in financial services industry. Specializing in risk management, compliance, and developing insurance policies. Adept at implementing and enforcing underwriting policies, procedures, and standards.
Overview
31
31
years of professional experience
Work History
Cashier Team Lead
Burlington
11.2023 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Underwriter
Geico
03.2000 - Current
- Reviewed applications for accuracy and completeness prior to underwriting decisions being made.
- Reviewed and evaluated loan files for risk issues and potential misrepresentation.
- Evaluated credit worthiness by reviewing applicant's credit report information.
Customer Service Representative
IKEA
10.1996 - 03.2000
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Performed data entry tasks accurately and in a timely manner.
Cashier
Rite Aid
08.1994 - 08.1995
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Processed cash, check, and credit cards for customer purchases.
Education
Associate in Arts (A.A.) - Paralegal
Suffolk Community College
Selden, NEW YORK05.2006
Skills
- Operational Standards
- Performance Monitoring
- Cold Calling
- Employee Timesheet Processing
- Trend Analysis
Timeline
Cashier Team Lead
Burlington
11.2023 - Current
Underwriter
Geico
03.2000 - Current
Customer Service Representative
IKEA
10.1996 - 03.2000
Cashier
Rite Aid
08.1994 - 08.1995
Associate in Arts (A.A.) - Paralegal
Suffolk Community College