Catherine Zawacki
Panama City,Florida
Summary
For the past five years, I've been a proven instructional paraprofessional from Bay Haven Charter Academy, adept in behavioral support and creating visual displays, excels in. demonstrating exceptional teamwork and effective communication, enhancing educational outcomes. Achieved significant improvements in classroom management and student engagement, showcasing a strong work ethic and dependability.
Although I love my current role working with children, my passion and desire in life is to work in the death care business. My ultimate goal is to go to school for Mortuary Sciences. I believe that my strong work ethic, desire to help people through their grief, and the willingness to assist in any means necessary, will make me a great candidate for any death care facility.
Overview
20
20
years of professional experience
Work History
Instructional Paraprofessional
Bay Haven Charter Academy
07.2020 - Current
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Worked closely with lead teachers to develop curriculum materials that aligned with state standards and district objectives.
- Provided one-on-one support for students with special needs, ensuring their individualized learning goals were met.
- Implemented behavior management strategies to maintain a positive and focused classroom environment.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Participated in professional development opportunities to stay current on best practices in education and enhance instructional techniques.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Served as a positive role model for students, demonstrating professionalism and dedication to their education at all times.
- Assisted with classroom setup and organization, maintaining an efficient workspace conducive to learning for all students.
Administrative Office Assistant
Barnes Fireplace Center
06.2007 - 01.2009
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
- Contributed to a professional atmosphere by maintaining a clean, organized workspace and managing office supplies inventory.
- Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed.
- Collaborated closely with colleagues across multiple teams to achieve shared goals and contribute to a positive company culture.
- Assisted with event planning efforts, ensuring successful execution of company-wide gatherings and conferences.
- Supported upper management with scheduling, travel arrangements, and expense reporting, increasing efficiency in daily operations.
Customer Service Representative
Nextel Cellular Communications
05.2004 - 04.2005
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Education
High School Diploma -
Tabernacle Christian School
Gardendale, AL05.2003
Skills
- Behavioral support
- Documentation
- Reporting Requirements
- Effective Communication
- Calm and Patient Demeanor
- CPR and First Aid
- Relationship Building
- Conflict Resolution
- Creating Visual Displays
- Clerical Support
- Teamwork and Collaboration
- Strong Work Ethic and Dependable
Timeline
Instructional Paraprofessional
Bay Haven Charter Academy
07.2020 - Current
Administrative Office Assistant
Barnes Fireplace Center
06.2007 - 01.2009
Customer Service Representative
Nextel Cellular Communications
05.2004 - 04.2005
High School Diploma -
Tabernacle Christian School
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