Catherine Zeballos

• Safely driving passengers to their requested destinations, using GPS and app-provided directions
• Offering a pleasant experience, communicating effectively and accommodating passenger needs. (music, route ect.)
• Keeping my car clean, well-maintained and presentable
• Accepting ride request, navigating and managing payments through the UBER and LYFT app.
• Following traffic laws and adhering to UBER AND LYFT safety protocols.

• Log into the app and accept delivery request (Pings) for nearby orders
• Drive to the designated Restaurant, verify the order accuracy and pick up the food.
• Follow app-suggested routes to customer's location

( home, office etc.)

• Deliver food to the door, meet curbside or follow specific drop-off instructions ( leave at door, meet at door)
• Utilize the app for navigation, support, and tracking earnings.

• Managed front desk operations, serving as the first point of contact for visitors with a positive attitude.
• Managing appointment schedules, booking meetings, and maintaining calenders for staff
• Keeping the reception area, waiting rooms and common spaces clean and stocked
• Cleaning up conferences rooms after every meeting

• Answer calls, emails, and chats to provide information on services, availability and pricing
• Create, modify and cancel reservations for hotel rooms.
• Sales and upselling: Recommend upgrades, packages and additional services.
• Use Reservation system and database to check details and process bookings accurately.
• Address Customer complaints, special request and unexpected changes (delays,, cancellations)

• Receive payment by cash, check, credit cards, or Rebates.
• Issue receipts, refunds, credits, or change due to customers.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Greet customers entering establishments.
• Maintain clean and orderly checkout areas.
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

• Manage the display of content on the organization's website, including content design, development,

and production.

• Create web pages

• Ensure that website content has a consistent look and feel and is formatted to established standards.

• Brainstorm and collaborate with team for new ideas and content strategies

• Proficient computer skills, including Microsoft, Canva, Snapspeed, Bitly, Photoshop, Pixelmator

• Took inventory of night/day cash Flow
• Responsible to Detect Counterfeit Money Bills
• Answered inquiries from guest
• Entrusted with daily cash flow

• Assisted in hostess position
• Waitress:
• Took phone orders
• Attended customers’ orders above satisfaction during busy orders.
• Memorized menu and the food’s content, restaurant’s specials and prices.
• Helped wash dishes, as needed.
• Made sure my station/section was cleaned before ending shift
• Re-stocked the salt and pepper shakers, curtido bowls, and bowls from all tables.

• In charge of check-out paper work and make sure it was filed correctly.
• Made sure check-in/out process was within hotel’s policy.
• Maintain an accurate inventory of guests
• Assisted in the laundry/janitorial department
• Customer Service:
• Answered inquiries from possible guests.
• Maintain order of high volume calls.
• Answered concierge questions.
• Cashier:
• Took inventory of night cash flow.
• Assisted guests with their accounts.