Catherine Zepeda
Sacaton,AZ
Overview
11
11
years of professional experience
1
1
Certification
Work History
K12 Student Advisor
Gila River Indian Community
Sacaton, AZ
06.2022 - Current
- Provided guidance on career exploration paths based upon individual aptitudes or interests.
- Identified at-risk students through early intervention methods such as monitoring grades or attendance patterns.
- Conducted one-on-one meetings with students to discuss their educational progress.
- Attended conferences related to higher education topics such as college access or retention rates.
- Worked with the administration team to coordinate orientation events for new incoming students.
- Served as a liaison between faculty members and departments in order to resolve any conflicts or discrepancies quickly.
- Maintained detailed records of all student interactions.
- Participated in campus-wide committees related to student services initiatives.
- Cultivated relationships with community organizations to provide additional resources for students' success.
- Monitored attendance records for accuracy and completeness.
- Facilitated communication between faculty members, administrators, staff, parents, and students regarding academic concerns or issues.
- Developed strategies for improving student engagement in class activities and discussions.
- Provided guidance and support to students on academic, career, and personal issues.
- Monitored student progress by discussing educational goals, grades and performance.
Crime Victims Advocate Aide
Gila River Indian Community
Sacaton, AZ
06.2020 - 06.2022
- Maintained detailed records of all client interactions including notes from meetings and phone calls.
- Developed strategies for handling difficult cases based upon knowledge of legal principles and precedent decisions.
- Filed motions on behalf of clients with appropriate court or tribunal.
- Provided emotional support to clients during difficult times in their lives.
- Assisted clients in understanding their legal rights and responsibilities.
- Conducted research into applicable laws, regulations, and precedents.
- Reviewed documents related to cases for accuracy and completeness prior to filing them with the court.
- Completed reports, paperwork and documentation accurately and on time.
- Provided emotional and practical support to clients, guiding them through complex legal and bureaucratic processes.
- Conducted sensitivity and awareness training for professionals and institutions, promoting inclusivity and understanding.
- Managed communication with courts regarding status of petitions and granted orders.
- Answered phones, greeted clients, scheduled appointments and made travel arrangements.
Enrollment Processor
Gila River Indian Community
Sacacton, AZ
10.2018 - 02.2020
- Processed enrollment requests, including data entry into system database.
- Ensured all necessary forms were completed accurately prior to submitting them for processing.
- Responded to customer inquiries regarding enrollment processes in a timely manner.
- Generated letters, emails, and other correspondence related to enrollments.
- Scanned documents into electronic format for storage in system database.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Family Advocate
Gila River Indian Community
Sacaton, AZ
07.2016 - 10.2018
- Provided case management services to families in need of assistance.
- Provided crisis intervention services during times of emergency or distress.
- Maintained accurate records of all client contacts including documenting progress notes into an electronic database system.
- Coordinated referrals for mental health services and other specialized services.
- Attended trainings and workshops on topics related to family advocacy work.
- Educated clients about available community resources and assisted them with accessing those resources when needed.
- Assisted families with completing paperwork required by various government programs or services.
- Organized events such as parent education seminars or job fairs aimed at helping families gain access to economic opportunities.
- Collaborated with community partners such as schools, hospitals, social service organizations. to provide comprehensive services to families in need.
- Conducted home visits and assessments to evaluate family dynamics.
- Partnered with families and provided resources to build growth that promoted better self-reliance.
Intake Receptionist
Gila River Indian Community
Sacaton, AZ
06.2015 - 07.2016
- Answered incoming calls in a professional manner and transferred them to the relevant personnel.
- Organized paperwork in preparation for upcoming visits or meetings.
- Performed administrative duties such as faxing, scanning documents, mailing packages.
- Greeted visitors and directed them to the appropriate staff member.
Secretary II
Gila River Indian Community
Sacaton, AZ
05.2013 - 06.2015
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Provided administrative support to the Office Manager and other staff members.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Monitored the front desk area to ensure that it is neat and presentable at all times.
- Processed incoming mail by opening, sorting, logging, scanning and distributing items as required.
Education
Associate of Arts -
Central Arizona College
Coolidge, AZSkills
- Academic advising
- Behavioral assessment
- Referral Coordination
- Student Support
- Truancy Counseling
- Records Maintenance
- Progress Reporting
- Student Records Management
- Problem-solving abilities
- Listening actively
- Excellent Communication
- Critical Thinking
- Reliability
Certification
- Level One Fingerprint Clearance Card Issue date 5/24/2023 Expiration date 5/24/2029
- First Aid/CPR Issued 8/4/2023 Expiration date 8/2025
Languages
English
Professional
References
References available upon request.
Timeline
K12 Student Advisor
Gila River Indian Community
06.2022 - Current
Crime Victims Advocate Aide
Gila River Indian Community
06.2020 - 06.2022
Enrollment Processor
Gila River Indian Community
10.2018 - 02.2020
Family Advocate
Gila River Indian Community
07.2016 - 10.2018
Intake Receptionist
Gila River Indian Community
06.2015 - 07.2016
Secretary II
Gila River Indian Community
05.2013 - 06.2015
Associate of Arts -
Central Arizona College
- Level One Fingerprint Clearance Card Issue date 5/24/2023 Expiration date 5/24/2029
- First Aid/CPR Issued 8/4/2023 Expiration date 8/2025
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