Catherine A Sanchez

In years of working in customer service and given the opportunity to have grown into having excellent knowledge of sales techniques and customer service best practices. I have years of training, strong teaching abilities and mentoring skills, good communication, interpersonal, and conflict resolution skills. The ability to provide leadership to personnel in a fast-paced and stressful work environment. As a Health Advisor with experienced handling high volume of calls in fast-paced call center environments. Well-versed in answering questions, researching problems and resolving discrepancies. Detail-oriented and personable with exceptional work ethic and passion for service. Earnest and driven Health Advisor familiar with insurance claims, premiums and copays. Good data entry abilities, documentation skills and follow-through on routine and complex tasks. Offering over 12 years of related experience, seeking and being able to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

• Collaborated with other departments to ensure smooth workflow and efficient organization operations
• Recorded and filed employee benefit, salary and annual evaluation information
• Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral, and scanning documents for inter-departmental use
• Handled customers/agents effectively by identifying needs, quickly gaining trust, approaching complex situations, and resolving problems to maximize efficiency
• Met and exceeded Metrics required internally and externally consistently.
• Trainer of the Year North America in 2021.