I love new experiences, and meeting new people I enjoy trail/road running and racing Swimming, biking, hiking,xc skiing, downhill skiing, climbing, pickleball, exercise classes, yoga etc I adore the outdoors and exploring Vegetable and flower gardening Animals of all kinds and especially interested in insects Love to travel to new places in the States as well as abroad I enjoy playing all sorts of games including mahjong which I play regularly I am a hugger and an encourager Thoroughly enjoy cheering for and supporting others I have a creative side and love crafts of all types I enjoy groups and team experiences as well as solo activities
Catherine Aka Cathie/Cat Trabucco
Rochester
Summary
Adaptable and proactive professional. Recognized for exceptional communication and customer service skills, capable of enhancing operational efficiency and fostering a positive team environment. Tireless work ethic and stamina. I find enjoyment in all that I choose to do. Reliable and flexible.
Overview
45
45
years of professional experience
Work History
Ramp Agent
Unifi Delta Airlines
Rochester, NY
01.2019 - Current
- Baggage handler, ensuring accurate loading and unloading procedures.
- Operate ground support equipment, maintaining safety protocols during operations.
- Team player
Gate Agent/Customer Service
Delta Global Services, United Airlines
Rochester, NY
12.2017 - 12.2018
- Ticket counter
- Baggage handler
- Customer Service
Ramp Agent at Rochester International Airport
Delta Global Services, United Airlines
Rochester, NY
01.2016 - 12.2017
- Operated ground support equipment to ensure timely aircraft turnaround
- Baggage handler
- Marshalled planes
Administrative Assistant
Monroe County Depart. of Human Services
Rochester, NY
01.2007 - 11.2014
- Created my own position as a Project Manager of a grass roots initiative, The Pride Initiative for employees to bolster moral and encourage sharing ideas for process and creativity.
- Maintained scheduling of various meetings for the initiative as well as for the Deputy Commissioner.
- Assisted in preparation of reports and documentation for departmental meetings.
- Streamlined communication processes between departments to improve information flow.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Clerk II
MCDHS
Rochester, NY
01.1989 - 12.2006
- Supervised Intake Clerical Staff
- Oversaw Welfare Management Workers
- Reorganized clerical work stations and procedures, streamlining operations
- Maintained a powerfully positive attitude teaching self respect, accountability, and acceptance of change
- Conducted weekly meetings to review/update procedures and to discuss possibilities for improvement
- Took meeting minutes for several groups
- Managed payroll for clerical staff
- Co-created Chemical Dependency Tracking System linking clients with health providers
Clerk III
MCDHS
Rochester, NY
01.1984 - 12.1988
- Processed and organized documentation to ensure accuracy and compliance with departmental standards.
- Managed inventory records, maintaining up-to-date logs of materials and supplies.
- Coordinated scheduling for team meetings, optimizing time management across departments.
- Assisted in training new staff on clerical procedures and software tools for efficiency.
Clerk IV
Monroe County Department of Human Services (MCDHS)
Rochester, NY
01.1981 - 12.1983
- Computer data entry
- Updated Manuals
- Organized and maintained extensive filing system for 6 heads of Social Services
- Collated information to be used in statistical reports
- Performed general office duties
Education
Associate of Science - Interior Design
Endicott College
Beverly, MA06-1979
High School Diploma -
Honeoye Falls High School
Honeoye Falls, NY06-1977
Skills
- Positive, reliable team worker
- Exceptional communication skills
- Loading and unloading baggage/cargo
- Ramp equipment operator
- Aircraft marshalling
- Scan operator
- Help train new employees
Accomplishments
Mother of 2 exceptional individuals
Happily married for 20 years
Own my home
Runner/triathlete
Ultra runner
Previous owner of Rainbow Bakery while working full time
Owned my own cleaning business while working full time
Top sales person for Rainbow vacuum cleaners while working full time
Sober for 41 years
Caretaker for relative with dementia
Waitressing
Catering
Landscaping
Short order cook
Kitchen gadget demonstrator
Retail sales
Have always worked to the best of my ability in all areas
I take pride in being responsible, reliable and have a positive attitude!
Interests
Timeline
Ramp Agent
Unifi Delta Airlines
01.2019 - Current
Gate Agent/Customer Service
Delta Global Services, United Airlines
12.2017 - 12.2018
Ramp Agent at Rochester International Airport
Delta Global Services, United Airlines
01.2016 - 12.2017
Administrative Assistant
Monroe County Depart. of Human Services
01.2007 - 11.2014
Clerk II
MCDHS
01.1989 - 12.2006
Clerk III
MCDHS
01.1984 - 12.1988
Clerk IV
Monroe County Department of Human Services (MCDHS)
01.1981 - 12.1983
Associate of Science - Interior Design
Endicott College
High School Diploma -
Honeoye Falls High School