Catherine Ayers
Marietta,GA
Summary
Organized and dependable candidate successful at managing multiple priorities professionally. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Cobb County Department Of Emergency Communications
04.2021 - Current
- Manage daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Conduct regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Maintain open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
Communications Training Officer
Cobb County Department Of Emergency Communications
04.2012 - 08.2019
- Responsible for on-the-job training of new employees
- Monitored the recruit and prepared a Daily Observation Report (DOR) to document their skills and progress for the Training Department
- Adapted training methods to overcome obstacles to training that arose.
Emergency Communications Officer
Cobb County Department Of Emergency Communications
01.2008 - 04.2021
- Received and processed emergency and non-emergency calls; determined the nature of the call and provided life-saving and pre-arrival instructions
- Dispatched appropriate agency personnel using CAD system and 800mHz radio system
- Consistently adhered to established protocols while handling sensitive information, maintaining confidentiality at all times.
Education
BA in Business Administration -
West Liberty University
West Liberty, WV05.2004
Skills
- Performance monitoring
- Team Leadership
- Customer Service
- Task Delegation
- Staff Supervision
- Coaching and Mentoring
- Documentation and Recordkeeping
- Multitasking and Organization
- Decision-Making
Certification
- NENA CMCP
- APCO Comm Center Supervisor
- APCO CTO
- Basic Communications Officer
- TDD/TTY
- IAED EMD, EPD, EFD
- GCIC/NCIC Terminal Operator
- CPR
- NIMS 100 and 700
Accomplishments
- Life Saving Award (Multiple)
- 911 Mission Award (Multiple)
- Supervisor Development Certificate (2021)
- Guardian Leader Award (2022)
Affiliations
- Georgia Association of Public-Safety Communications Officials (APCO) Board Officer
- National Emergency Number Association (NENA)
- Girls Scouts of Greater Atlanta Sassafras Day Camp Volunteer Business Manager
Timeline
Operations Supervisor
Cobb County Department Of Emergency Communications
04.2021 - Current
Communications Training Officer
Cobb County Department Of Emergency Communications
04.2012 - 08.2019
Emergency Communications Officer
Cobb County Department Of Emergency Communications
01.2008 - 04.2021
BA in Business Administration -
West Liberty University
- NENA CMCP
- APCO Comm Center Supervisor
- APCO CTO
- Basic Communications Officer
- TDD/TTY
- IAED EMD, EPD, EFD
- GCIC/NCIC Terminal Operator
- CPR
- NIMS 100 and 700
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