Catherine B Andrews
Augusta,GA
Summary
Hardworking customer service professional accustomed to fast-paced call center environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Dedicated to any job duty with great communication skills interacting with customers and or patients. Motivated Medical Assistant dedicated to delivering first-rate healthcare experiences to patients. Excel at administrative support, technical troubleshooting and personnel coordination. Demonstrated excellence in phlebotomy . Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Expert
T-Mobile
Augusta, GA
06.2023 - 12.2023
- Resolved customer account issues in a timely manner, ensuring customer satisfaction.
- Developed monthly statements for customers and tracked payment history.
- Provided technical support to customers via phone, email, and web chat.
- Researched customer accounts for billing discrepancies and provided accurate solutions.
- Created reports on customer feedback surveys to identify areas of improvement in service delivery.
- Performed troubleshooting steps to diagnose and resolve system issues quickly.
- Assisted with product returns, exchanges, refunds, order cancellations, and other related tasks.
- Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.
Technical Support Representative
Comcast
Augusta, AR
07.2021 - 12.2022
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Supported customers with online billing, access and account issues.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Handled customer service issues by providing guidance or escalating for advanced support.
Certified Medical Assistant
Mednow Urgent Care
Augusta, GA
11.2020 - 03.2021
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
- Obtained all prescribed laboratory testing.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Customer Service Representative
URBN
Martinez , GA
02.2018 - 07.2019
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted approximately 100 customers each day with product questions.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Customer Service Cashier
Walmart
Augusta, GA
02.2013 - 10.2015
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Operated cash register by swiping barcoded items across electronic scanner to record price and collect payment.
- Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution. - Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Education
GED -
Augusta Technical College
Augusta, GA03.2020
Skills
- Credit card payment processing
- Report creation
- Clerical support
- Courteous demeanor
- Electronic health records
- Monitoring patient progress
- Patient Care
- Venipuncture
- Phlebotomy
- Lab equipment operation
- Call Center Operations
Certification
- Certified Phlebotomy Technician
- Certified Clinical Medical Assistant
- BLS Certification
Timeline
Account Expert
T-Mobile
06.2023 - 12.2023
Technical Support Representative
Comcast
07.2021 - 12.2022
Certified Medical Assistant
Mednow Urgent Care
11.2020 - 03.2021
Customer Service Representative
URBN
02.2018 - 07.2019
Customer Service Cashier
Walmart
02.2013 - 10.2015
GED -
Augusta Technical College
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