Catherine (Cathy) Coy
Syracuse,IN
Overview
20
20
years of professional experience
Work History
Registrar
Lutheran Kosciusko Hospital
09.2019 - Current
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Contributed to a decrease in patient complaints by implementing effective communication strategies among ER team members.
- Coordinated with insurance companies to verify coverage and facilitate billing processes, reducing financial stress for patients.
- Maintained strict confidentiality of personal health information according to HIPAA regulations, safeguarding patient privacy rights.
- Managed high-stress situations by maintaining a calm demeanor and ensuring proper procedures were followed.
- Enhanced patient care by efficiently managing medical records and maintaining accurate documentation.
- Streamlined emergency room admissions process, resulting in reduced patient wait times.
- Reduced registration errors through diligent attention to detail when gathering patient information, leading to improved data accuracy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
Overnight Direct Support Professional
Rose Home
10.2018 - 09.2019
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Skills Coach
Bowen Center
10.2017 - 10.2018
- Facilitated peer coaching sessions, promoting culture of continuous learning and improvement.
- Implemented tracking system for clients' progress, making adjustments to coaching plans as necessary for optimal outcomes.
- Fostered supportive learning environment, which encouraged client engagement and participation.
- Implemented innovative assessment tools to measure client progress accurately, allowing for more targeted coaching approaches.
- Actively listened to clients'' concerns and challenges, providing empathetic guidance and support tailored to their unique situations.
Childcare Teacher
Lakeland Learning Center
01.2005 - 09.2017
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Enhanced parent-teacher communication through regular progress updates and conferences, strengthening support networks for students.
- Organized small groups of children while transitioning to and from outdoor play.
- Mentored new teachers, sharing best practices and providing guidance on effective classroom management techniques.
- Implemented hands-on learning experiences to reinforce key concepts and improve retention rates among students.
- Evaluated student performance through formative assessments, allowing for timely feedback and targeted interventions as needed.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Incorporated music, art and literature into curriculum.
- Implemented age-appropriate curricula to meet needs of young learners.
Education
No Degree - Medical Office Assisting
Bryant & Stratton
On Line04-2019
High School Diploma -
Wawasee High School
Syracuse IN06-1982
Skills
- Customer service
- Time management
- Attention to detail
- Multitasking
- Reliability
- HIPAA compliance
- Patient registration
- Insurance verification
- Clerical skills
- CPR certified
Timeline
Registrar
Lutheran Kosciusko Hospital
09.2019 - Current
Overnight Direct Support Professional
Rose Home
10.2018 - 09.2019
Skills Coach
Bowen Center
10.2017 - 10.2018
Childcare Teacher
Lakeland Learning Center
01.2005 - 09.2017
No Degree - Medical Office Assisting
Bryant & Stratton
High School Diploma -
Wawasee High School
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