Catherine E. Alsheimer
Central Square,NY
Summary
Passionate about building on connections, skills, and productive capacities of populations served and public-facing staff. Excellent supportive communication, leadership, and problem-solving abilities. Skilled in employee oversight, training, and cultivating a positive, empathetic environment for healthcare workers to ensure their self-compassion, self-reflection, and self-growth are prioritized while they carry out important, difficult work. Experience supervising crisis line staff and volunteers, crisis services trainers, and crisis services supervisors. Advanced skills in Crisis Intervention and Suicide Prevention with in-depth understanding of quality standards in crisis intervention, mental health, and healthcare settings.
Overview
13
13
years of professional experience
Work History
Training and Education Coordinator/Crisis Services Educator
CONTACT COMMUNITY SERVICES
East Syracuse, NY
02.2021 - Current
- Develop and regularly assess and update training curriculum and manuals
- Develop and facilitate continuing education training sessions
- Work with Scheduling Supervisor to coordinate training schedules for new staff
- Facilitate and/or schedule crisis line training shifts
- Evaluate trainee progress and adjust schedules accordingly
- Manage training team, continually evaluating and coaching program coordinators, shift supervisors, and staff and volunteer trainers
- Provide limited-term supervision during training process, including QA and regular formal supervision meetings
- Provide one-on-one coaching for identified staff
- Respond to requests for, schedule, and co-facilitate community-based prevention and awareness training and outreach events
- Participate in Center Functions and Training and Education subcommittee meetings for NYS OMH 988 coalition
- Participate in on-call supervisor rotation
Shift Supervisor
CONTACT COMMUNITY SERVICES
East Syracuse, NY
03.2018 - Current
- Provide real-time supervisory support to ensure staff follow protocols and apply best practices
- Troubleshoot issues that arise during shift and escalate when additional support is required
- Assisting in agencies training and Quality Assurance needs
- Holding monthly supervisions and as-needed informal supervisions with designated crisis line staff
- Inputting data and information into CNY HMIS information system
- Manage call volume and queue length to ensure calls are being answered appropriately and in a timely manner, providing back-up support as needed
- Debriefing calls with crisis line staff as necessary and providing supervisory input and support in proceeding with any necessary further steps
Air Bnb Property Manager
PRIVATE PROPERTY
Liverpool, NY
09.2019 - 03.2021
- Managed all Airbnb host profile and carried out all guest communication
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties
- Inspected properties regularly to identify deficiencies and schedule repairs in order to foster pleasant environment for guests
Crisis Line Counselor
CONTACT COMMUNITY SERVICES
East Syracuse, NY
03.2017 - 03.2018
- Manage incoming and outgoing lines, including: National Suicide Prevention Lifeline (988), Contact Crisis Hotline, Crisis Connect, CNY 211, SAMHSA, NAS/Hopeline, Telecare, and designated CNY agency after-hours lines
- Apply crisis and suicide intervention, safety planning protocol, and appropriate follow-up
- Train new crisis line staff
- Maintain precise written documentation, inputted into helpline software
Home Health Aide
PRIVATE CARE
Liverpool, NY
01.2017 - 03.2020
- Assisted with client personal care needs to foster independence and well-being
- Administered prescribed medications under direction from physician
- Entertained, conversed with or read aloud to patients to maintain mental health and alertness
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship
- Improved patient outlook and daily living through compassionate care
Counselor Aide
Helio Health
Syracuse, NY
12.2015 - 04.2018
- HMM Women’s Community Residence and The Willows Inpatient, Assisting case managers in the care, treatment planning, management, and monitoring of residents/patients
- Counseling, mediation, crisis intervention, and group facilitation
- Creating and maintaining a safe, healthy, and recovery driven environment
- Conducting intake assessments, biopsychosocial notes, recovery care/treatment planning, discharge planning, making necessary referrals
- Maintaining coordination of care with the healthcare providers and/or legal teams of individual residents/patients
Environmental Unit Aide
BISHOP REHABILITATION & NURSING CENTER
Syracuse, NY
01.2012 - 11.2013
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships
- Collaborated with multi-disciplinary staff to improve overall patient care and response times
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers
Education
Bachelor of Science - Human Development
SUNY Empire State College
Saratoga Springs, NY01-2025
Certified Crisis Specialist
American Association of Suicidology
08-2024
QPR Certified Instructor
QPR Institute
01-2024
Inform USA (AIRS) Certified
Inform USA (AIRS)
01-2023
ASIST Certified Instructor (T4T)
LivingWorks
2021
High School Diploma -
Mexico High School
Mexico, NY2011
Skills
- Customer Service
- Relationship building
- Verbal & Written Communication
- Conflict Resolution
- Organizational Skills
- Clinical Documentation
- One-on-One, Group, and Classroom Training
- Coaching & Development
- Training Program Design & Development
- Quality Assurance/Improvement
- Outreach and Community Engagement
- Supervision & Leadership
- Crisis Intervention & De-escalation
- Client Goal/Action/Safety Planning
Timeline
Training and Education Coordinator/Crisis Services Educator
CONTACT COMMUNITY SERVICES
02.2021 - Current
Air Bnb Property Manager
PRIVATE PROPERTY
09.2019 - 03.2021
Shift Supervisor
CONTACT COMMUNITY SERVICES
03.2018 - Current
Crisis Line Counselor
CONTACT COMMUNITY SERVICES
03.2017 - 03.2018
Home Health Aide
PRIVATE CARE
01.2017 - 03.2020
Counselor Aide
Helio Health
12.2015 - 04.2018
Environmental Unit Aide
BISHOP REHABILITATION & NURSING CENTER
01.2012 - 11.2013
Bachelor of Science - Human Development
SUNY Empire State College
Certified Crisis Specialist
American Association of Suicidology
QPR Certified Instructor
QPR Institute
Inform USA (AIRS) Certified
Inform USA (AIRS)
ASIST Certified Instructor (T4T)
LivingWorks
High School Diploma -
Mexico High School
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