Catherine G. Esposito
Murrells Inlet,SC
Summary
Excellent communicator with 25 years in a demanding environment as a Customer Service Representative. Versed in customer support in a high call volume environments, with expertise in delivering support services and resolving customer complaints.
Overview
14
14
years of professional experience
Work History
Cashier
Walmart
08.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawers and balanced daily transactions.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in maintaining a clean and organized checkout area for improved customer experience.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Shift Manager
CVS Pharmacy
01.2021 - 08.2023
- Supervised daily operations to ensure compliance with company policies and procedures.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Trained and mentored new associates, enhancing team performance and service quality.
- Resolved customer inquiries and complaints, ensuring a positive shopping experience.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Cash Office Manager
Boscovs Department Store
12.2011 - 03.2019
- Answered an average of 50 to 100 calls per day addressing customer inquiries, solving problems and providing new product information.
- Politely assisted customers in person and via telephone.
- Provided an elevated customer experience to generate a loyal clientele.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Directed calls to appropriate individuals and departments.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Promoted to Cash office. Responsible for receiving and tallying cash receipts, daily deposit, maintaining the safe fund and making change for registers throughout the store.
- Earned management trust by serving as key holder, responsibly opening and closing the cash office.
- Managed daily cash reconciliation processes to ensure accuracy and compliance with company policies.
- Led training programs for staff on cash handling procedures and operational best practices.
Education
GED - undefined
New Utrecht High School
Brooklyn, NY1979
Skills
- Trusted key holder
- Creative problem solver
- Exceptional communication skills
- Credit card processing
- Multi-line phone talent
- Strong client relations
- MS Windows proficient
Work Preference
Work Type
Part TimeLocation Preference
On-SiteTimeline
Cashier
Walmart
08.2025 - Current
Shift Manager
CVS Pharmacy
01.2021 - 08.2023
Cash Office Manager
Boscovs Department Store
12.2011 - 03.2019
GED - undefined
New Utrecht High School